# Zendesk QA alternatives: what AI models name instead, October 2026

GTM AI Recommendation Index, October 2026 Edition. 183 of the 252 answers in the 1 category where Zendesk QA holds a standing named it neither first nor as an alternative; these are the first choices those answers made. Page: https://gtm-ai-index.com/vendors/zendesk-qa/alternatives/

## Named instead, most often (every category and segment added)

- EvaluAgent: 24
- NICE CXone Quality Management: 13
- Scorebuddy: 12
- CloudTalk: 11
- Dialpad: 7
- Genesys Cloud CX: 7

## Contact center quality assurance

**Small business**: 57 of 84 answers did not name Zendesk QA (Zendesk QA is #4 of 12 at 9%).

- EvaluAgent: first choice in 12 of those 57
- CloudTalk: first choice in 11 of those 57
- Scorebuddy: first choice in 7 of those 57
- Dialpad: first choice in 4 of those 57
- Convin: first choice in 3 of those 57
- Playvox QM: first choice in 3 of those 57
- Balto: first choice in 2 of those 57
- Coldread: first choice in 1 of those 57

**Mid-market**: 61 of 84 answers did not name Zendesk QA (Zendesk QA is #3 of 13 at 14%).

- EvaluAgent: first choice in 9 of those 61
- Scorebuddy: first choice in 5 of those 61
- Dialpad: first choice in 3 of those 61
- NICE CXone Quality Management: first choice in 3 of those 61
- Playvox QM: first choice in 3 of those 61
- MaestroQA: first choice in 2 of those 61
- ScorebuddyCX: first choice in 2 of those 61
- AmplifAI: first choice in 1 of those 61

**Enterprise**: 65 of 84 answers did not name Zendesk QA (Zendesk QA is #7 of 14 at 4%).

- NICE CXone Quality Management: first choice in 10 of those 65
- Genesys Cloud CX: first choice in 7 of those 65
- MaestroQA: first choice in 4 of those 65
- EvaluAgent: first choice in 3 of those 65
- Salesforce Service Cloud: first choice in 3 of those 65
- Balto: first choice in 2 of those 65
- Verint Quality Management: first choice in 2 of those 65
- Cresta: first choice in 1 of those 65

Published under CC BY 4.0. The output is the models' output; nothing here is a recommendation by the index.