# Zendesk Contact Center: how AI models rank it, October 2026

GTM AI Recommendation Index, October 2026 Edition. Named in 7 judge labels across 1 categories by 7 of 14 models. Page: https://gtm-ai-index.com/vendors/zendesk-contact-center/

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| Contact center platforms | 2% | 15 | 14% | 7 |

## What the models said for it

- "LiveAgent and Zendesk Suite are top recommendations for small businesses on a budget" (Mistral Small, Contact center)
- "Strong omnichannel capabilities with excellent AI-powered support features" (GLM 4.7 FlashX, Contact center)
- "Mid-market: Zendesk or Talkdesk" (MiniMax M2.5, Contact center)

## And against it

- "it starts at $83+ per agent/month yearly plus usage, so it's usually not the cheapest option" (GPT-5.4 mini, Contact center)

## The company

Zendesk; https://www.zendesk.com/; San Francisco, United States; founded 2007; about 3,830 employees (2020); public, zen on New York Stock Exchange. From Wikidata, fetched 2026-09-14.

## Record

- Method: https://gtm-ai-index.com/methodology/
- Raw judge labels and full responses: https://gtm-ai-index.com/data/
- License: CC BY 4.0. Cite as GTM AI Recommendation Index, October 2026 Edition, gtm-ai-index.com.