# Zendesk Community alternatives: what AI models name instead, September 2026

GTM AI Recommendation Index, September 2026 Edition. 178 of the 216 answers in the 1 category where Zendesk Community holds a standing named it neither first nor as an alternative; these are the first choices those answers made. Page: https://gtm-ai-index.com/vendors/zendesk-community/alternatives/

## Named instead, most often (every category and segment added)

- Higher Logic Vanilla: 30
- Bettermode: 29
- Circle: 29
- Discourse: 22
- Discord: 12
- Gainsight Customer Communities: 7

## Community platforms

**Small business**: 63 of 72 answers did not name Zendesk Community (Zendesk Community is #6 of 13 at 2%).

- Circle: first choice in 21 of those 63
- Bettermode: first choice in 17 of those 63
- Discourse: first choice in 12 of those 63
- Discord: first choice in 7 of those 63
- Facebook Groups: first choice in 2 of those 63
- Higher Logic Vanilla: first choice in 1 of those 63
- Mighty Networks: first choice in 1 of those 63
- Skool: first choice in 1 of those 63

**Mid-market**: 55 of 72 answers did not name Zendesk Community (Zendesk Community is #10 of 14 at 0%).

- Bettermode: first choice in 10 of those 55
- Circle: first choice in 8 of those 55
- Discourse: first choice in 7 of those 55
- Higher Logic Vanilla: first choice in 6 of those 55
- Discord: first choice in 5 of those 55
- Gainsight Customer Communities: first choice in 2 of those 55
- Facebook Groups: first choice in 1 of those 55
- GroupApp: first choice in 1 of those 55

**Enterprise**: 60 of 72 answers did not name Zendesk Community (Zendesk Community is #9 of 9 at 0%).

- Higher Logic Vanilla: first choice in 23 of those 60
- Gainsight Customer Communities: first choice in 5 of those 60
- Khoros Communities: first choice in 5 of those 60
- Salesforce Experience Cloud: first choice in 5 of those 60
- Khoros: first choice in 4 of those 60
- Discourse: first choice in 3 of those 60
- Bettermode: first choice in 2 of those 60
- Elcom: first choice in 2 of those 60

Published under CC BY 4.0. The output is the models' output; nothing here is a recommendation by the index.