# Zendesk AI alternatives: what AI models name instead, September 2026

GTM AI Recommendation Index, September 2026 Edition. 181 of the 216 answers in the 1 category where Zendesk AI holds a standing named it neither first nor as an alternative; these are the first choices those answers made. Page: https://gtm-ai-index.com/vendors/zendesk-ai/alternatives/

## Named instead, most often (every category and segment added)

- Tidio: 47
- Intercom: 32
- Zendesk: 6
- Ada: 5
- Freshdesk: 5
- Crisp: 4

## Chatbots and conversational AI for support

**Small business**: 70 of 72 answers did not name Zendesk AI.

- Tidio: first choice in 36 of those 70
- Intercom: first choice in 11 of those 70
- Freshdesk: first choice in 5 of those 70
- Crisp: first choice in 4 of those 70
- Chatbase: first choice in 3 of those 70
- Freshchat: first choice in 3 of those 70
- Helply: first choice in 2 of those 70
- HubSpot Chatbot Builder: first choice in 2 of those 70

**Mid-market**: 61 of 72 answers did not name Zendesk AI (Zendesk AI is #9 of 10 at 0%).

- Intercom: first choice in 15 of those 61
- Tidio: first choice in 11 of those 61
- Zoho Desk: first choice in 3 of those 61
- Pylon: first choice in 2 of those 61
- TeamSupport: first choice in 2 of those 61
- Zendesk: first choice in 2 of those 61
- Ada: first choice in 1 of those 61
- Chatsy: first choice in 1 of those 61

**Enterprise**: 50 of 72 answers did not name Zendesk AI (Zendesk AI is #5 of 12 at 4%).

- Intercom: first choice in 6 of those 50
- Ada: first choice in 4 of those 50
- Kore.ai: first choice in 4 of those 50
- Zendesk: first choice in 4 of those 50
- Cognigy: first choice in 2 of those 50
- Fini: first choice in 2 of those 50
- TeamSupport: first choice in 2 of those 50
- Zendesk AI Agents: first choice in 2 of those 50

Published under CC BY 4.0. The output is the models' output; nothing here is a recommendation by the index.