# Zendesk AI Agents: how AI models rank it, September 2026

GTM AI Recommendation Index, September 2026 Edition. Named in 4 judge labels across 1 categories by 3 of 12 models. Page: https://gtm-ai-index.com/vendors/zendesk-ai-agents/

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| Chatbots and conversational AI for support | 0% | 42 | 25% | 4 |

## What the models said for it

- "Already using Zendesk/Freshworks: Stick with their native AI" (MiniMax M2.5, Support chatbots)
- "Zendesk AI Agents: 
Best for teams already using Zendesk." (Claude Haiku 4.5, Support chatbots)
- "Large multi-channel enterprise support | Zendesk" (DeepSeek V4 Flash, Support chatbots)

## And against it

- "Avoid Zendesk AI if you're budget-conscious, need quick implementation, or rely on a small knowledge base." (DeepSeek V4 Flash, Support chatbots)

## The company

Zendesk; https://www.zendesk.com/; San Francisco, United States; founded 2007; about 3,830 employees (2020); public, zen on New York Stock Exchange. From Wikidata, fetched 2026-09-14.

## Record

- Method: https://gtm-ai-index.com/methodology/
- Raw judge labels and full responses: https://gtm-ai-index.com/data/
- License: CC BY 4.0. Cite as GTM AI Recommendation Index, September 2026 Edition, gtm-ai-index.com.