# Vitally alternatives: what AI models name instead, September 2026

GTM AI Recommendation Index, September 2026 Edition. 128 of the 216 answers in the 1 category where Vitally holds a standing named it neither first nor as an alternative; these are the first choices those answers made. Page: https://gtm-ai-index.com/vendors/vitally/alternatives/

## Named instead, most often (every category and segment added)

- Gainsight: 37
- Custify: 18
- ChurnZero: 10
- HubSpot Service Hub: 10
- Akita: 5
- ClientSuccess: 4

## Customer success platforms

**Small business**: 36 of 72 answers did not name Vitally (Vitally is #3 of 9 at 9%).

- Custify: first choice in 14 of those 36
- HubSpot Service Hub: first choice in 6 of those 36
- Akita: first choice in 4 of those 36
- ClientSuccess: first choice in 3 of those 36
- ChurnZero: first choice in 2 of those 36
- Totango: first choice in 2 of those 36
- HubSpot CRM: first choice in 1 of those 36
- HubSpot Customer Success Workspace: first choice in 1 of those 36

**Mid-market**: 32 of 72 answers did not name Vitally (Vitally is #2 of 10 at 23%).

- ChurnZero: first choice in 7 of those 32
- Custify: first choice in 4 of those 32
- HubSpot Service Hub: first choice in 3 of those 32
- Skalin: first choice in 2 of those 32
- Akita: first choice in 1 of those 32
- ClientSuccess: first choice in 1 of those 32
- HubSpot Customer Success Workspace: first choice in 1 of those 32
- Totango: first choice in 1 of those 32

**Enterprise**: 60 of 72 answers did not name Vitally (Vitally is #6 of 7 at 0%).

- Gainsight: first choice in 37 of those 60
- Skalin: first choice in 2 of those 60
- ChurnZero: first choice in 1 of those 60
- Customerscore: first choice in 1 of those 60
- Gainsight CS: first choice in 1 of those 60
- Gainsight Customer Success: first choice in 1 of those 60
- HubSpot Service Hub: first choice in 1 of those 60
- Planhat: first choice in 1 of those 60

Published under CC BY 4.0. The output is the models' output; nothing here is a recommendation by the index.