# Userpilot alternatives: what AI models name instead, September 2026

GTM AI Recommendation Index, September 2026 Edition. 315 of the 432 answers in the 2 categories where Userpilot holds a standing named it neither first nor as an alternative; these are the first choices those answers made. Page: https://gtm-ai-index.com/vendors/userpilot/alternatives/

## Named instead, most often (every category and segment added)

- WalkMe: 29
- Whatfix: 26
- UserGuiding: 24
- OneSignal: 16
- Pendo: 16
- Intercom: 13

## Digital adoption and onboarding

**Small business**: 39 of 72 answers did not name Userpilot (Userpilot is #2 of 14 at 11%).

- UserGuiding: first choice in 16 of those 39
- HelpHero: first choice in 5 of those 39
- Appcues: first choice in 3 of those 39
- Pendo: first choice in 2 of those 39
- Product Fruits: first choice in 2 of those 39
- Tango: first choice in 2 of those 39
- Userflow: first choice in 2 of those 39
- Hopscotch: first choice in 1 of those 39

**Mid-market**: 42 of 72 answers did not name Userpilot (Userpilot is #1 of 11 at 29%).

- UserGuiding: first choice in 8 of those 42
- HelpHero: first choice in 5 of those 42
- Whatfix: first choice in 5 of those 42
- Pendo: first choice in 3 of those 42
- Appcues: first choice in 2 of those 42
- Apty: first choice in 1 of those 42
- OnRamp: first choice in 1 of those 42
- Userlane: first choice in 1 of those 42

**Enterprise**: 66 of 72 answers did not name Userpilot (Userpilot is #6 of 9 at 2%).

- WalkMe: first choice in 29 of those 66
- Whatfix: first choice in 21 of those 66
- Pendo: first choice in 7 of those 66
- Apty: first choice in 5 of those 66
- Lemon Learning: first choice in 2 of those 66
- Inline Manual: first choice in 1 of those 66
- Jimo: first choice in 1 of those 66
- Userflow: first choice in 1 of those 66

## In-app messaging and customer communications

**Small business**: 58 of 72 answers did not name Userpilot (Userpilot is #4 of 12 at 6%).

- OneSignal: first choice in 9 of those 58
- Crisp: first choice in 7 of those 58
- Gleap: first choice in 4 of those 58
- Intercom: first choice in 3 of those 58
- Slack: first choice in 3 of those 58
- tawk.to: first choice in 3 of those 58
- ActiveCampaign: first choice in 2 of those 58
- Drift: first choice in 2 of those 58

**Mid-market**: 49 of 72 answers did not name Userpilot (Userpilot is #2 of 15 at 16%).

- OneSignal: first choice in 5 of those 49
- Signal: first choice in 4 of those 49
- Front: first choice in 3 of those 49
- Intercom: first choice in 3 of those 49
- Tencent RTC Chat: first choice in 3 of those 49
- Braze: first choice in 2 of those 49
- Pushwoosh: first choice in 2 of those 49
- Stream Chat: first choice in 2 of those 49

**Enterprise**: 61 of 72 answers did not name Userpilot (Userpilot is #5 of 13 at 4%).

- Braze: first choice in 10 of those 61
- Intercom: first choice in 7 of those 61
- Pendo: first choice in 4 of those 61
- Sendbird: first choice in 3 of those 61
- Microsoft Teams: first choice in 2 of those 61
- OneSignal: first choice in 2 of those 61
- Pylon: first choice in 2 of those 61
- Slack Enterprise Grid: first choice in 2 of those 61

Published under CC BY 4.0. The output is the models' output; nothing here is a recommendation by the index.