# UserGuiding alternatives: what AI models name instead, September 2026

GTM AI Recommendation Index, September 2026 Edition. 329 of the 432 answers in the 2 categories where UserGuiding holds a standing named it neither first nor as an alternative; these are the first choices those answers made. Page: https://gtm-ai-index.com/vendors/userguiding/alternatives/

## Named instead, most often (every category and segment added)

- WalkMe: 33
- Whatfix: 30
- Intercom: 28
- Userpilot: 21
- Pendo: 19
- Braze: 18

## Digital adoption and onboarding

**Small business**: 17 of 72 answers did not name UserGuiding (UserGuiding is #1 of 14 at 44%).

- Appcues: first choice in 3 of those 17
- Userpilot: first choice in 3 of those 17
- Inline Manual: first choice in 1 of those 17
- Pendo: first choice in 1 of those 17
- Userflow: first choice in 1 of those 17

**Mid-market**: 46 of 72 answers did not name UserGuiding (UserGuiding is #2 of 11 at 21%).

- Userpilot: first choice in 8 of those 46
- Whatfix: first choice in 8 of those 46
- Pendo: first choice in 5 of those 46
- Appcues: first choice in 2 of those 46
- WalkMe: first choice in 2 of those 46
- Apty: first choice in 1 of those 46
- OnRamp: first choice in 1 of those 46
- Userlane: first choice in 1 of those 46

**Enterprise**: 71 of 72 answers did not name UserGuiding (UserGuiding is #9 of 9 at 0%).

- WalkMe: first choice in 31 of those 71
- Whatfix: first choice in 22 of those 71
- Pendo: first choice in 8 of those 71
- Apty: first choice in 5 of those 71
- Lemon Learning: first choice in 2 of those 71
- Inline Manual: first choice in 1 of those 71
- Jimo: first choice in 1 of those 71
- Userflow: first choice in 1 of those 71

## In-app messaging and customer communications

**Small business**: 61 of 72 answers did not name UserGuiding (UserGuiding is #6 of 12 at 4%).

- OneSignal: first choice in 12 of those 61
- Intercom: first choice in 6 of those 61
- Crisp: first choice in 4 of those 61
- Gleap: first choice in 3 of those 61
- Slack: first choice in 3 of those 61
- Userpilot: first choice in 3 of those 61
- ActiveCampaign: first choice in 2 of those 61
- CometChat: first choice in 2 of those 61

**Mid-market**: 64 of 72 answers did not name UserGuiding (UserGuiding is #11 of 15 at 0%).

- Intercom: first choice in 10 of those 64
- Userpilot: first choice in 7 of those 64
- Signal: first choice in 4 of those 64
- Braze: first choice in 3 of those 64
- Front: first choice in 3 of those 64
- OneSignal: first choice in 3 of those 64
- Appcues: first choice in 2 of those 64
- Customer.io: first choice in 2 of those 64

**Enterprise**: 70 of 72 answers did not name UserGuiding.

- Braze: first choice in 15 of those 70
- Intercom: first choice in 12 of those 70
- Pendo: first choice in 5 of those 70
- Sendbird: first choice in 4 of those 70
- Microsoft Teams: first choice in 2 of those 70
- OneSignal: first choice in 2 of those 70
- Pylon: first choice in 2 of those 70
- Slack Enterprise Grid: first choice in 2 of those 70

Published under CC BY 4.0. The output is the models' output; nothing here is a recommendation by the index.