# Totango alternatives: what AI models name instead, September 2026

GTM AI Recommendation Index, September 2026 Edition. 137 of the 216 answers in the 1 category where Totango holds a standing named it neither first nor as an alternative; these are the first choices those answers made. Page: https://gtm-ai-index.com/vendors/totango/alternatives/

## Named instead, most often (every category and segment added)

- Custify: 41
- ChurnZero: 18
- Vitally: 16
- Gainsight: 13
- HubSpot Service Hub: 9
- ClientSuccess: 6

## Customer success platforms

**Small business**: 58 of 72 answers did not name Totango (Totango is #7 of 9 at 2%).

- Custify: first choice in 35 of those 58
- Vitally: first choice in 7 of those 58
- HubSpot Service Hub: first choice in 6 of those 58
- ClientSuccess: first choice in 5 of those 58
- Akita: first choice in 4 of those 58
- ChurnZero: first choice in 2 of those 58
- HubSpot CRM: first choice in 1 of those 58
- HubSpot Customer Success Workspace: first choice in 1 of those 58

**Mid-market**: 44 of 72 answers did not name Totango (Totango is #5 of 10 at 4%).

- ChurnZero: first choice in 15 of those 44
- Vitally: first choice in 9 of those 44
- Custify: first choice in 6 of those 44
- Skalin: first choice in 4 of those 44
- HubSpot Service Hub: first choice in 2 of those 44
- Catalyst: first choice in 1 of those 44
- ClientSuccess: first choice in 1 of those 44
- HubSpot Customer Success Workspace: first choice in 1 of those 44

**Enterprise**: 35 of 72 answers did not name Totango (Totango is #3 of 7 at 2%).

- Gainsight: first choice in 13 of those 35
- Planhat: first choice in 2 of those 35
- Skalin: first choice in 2 of those 35
- ChurnZero: first choice in 1 of those 35
- Customerscore: first choice in 1 of those 35
- HubSpot Service Hub: first choice in 1 of those 35
- Salesforce Service Cloud: first choice in 1 of those 35

Published under CC BY 4.0. The output is the models' output; nothing here is a recommendation by the index.