# Tidio: how AI models rank it, October 2026

GTM AI Recommendation Index, October 2026 Edition. Named in 76 judge labels across 7 categories by 14 of 14 models. Page: https://gtm-ai-index.com/vendors/tidio/

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| Chatbots and conversational AI for support | 14% | 2 | 5% | 37 |
| Conversational marketing platforms | 13% | 1 | 10% | 31 |
| Customer support and helpdesk | 0% | 24 | 25% | 4 |
| Conversational intelligence and call recording | 0% | 89 | 100% | 1 |
| Customer feedback and surveys | 0% | 65 | 0% | 1 |
| Customer success platforms | 0% | 29 | 0% | 1 |
| In-app messaging and customer communications | 0% | 69 | 0% | 1 |

## What the models said for it

- "If you need one pick for most limited-budget companies needing website conversational marketing today, Tidio is the consensus affordable entry point" (Muse Glimmer 30B, Conversational mktg)
- "Tidio - Offers a free tier with basic chatbot functionality, live chat, and automation. It's user-friendly and doesn't require coding skills." (Claude Haiku 4.5, Support chatbots)
- "Best low-cost standalone option: Tidio — usually easier to justify when you just need website chat and basic automation." (GPT-5.4 mini, Conversational mktg)
- "Tidio is the best overall budget-friendly choice because it is repeatedly described as having an affordable entry point" (Perplexity Sonar, Conversational mktg)

## And against it

- "Users frequently cite "billing issues," lack of responsive support, and feelings that they were "misled" during the sales process." (Qwen 3.7 Flash, Support chatbots)
- "described as meeting-note or chat tools that appear in CI rankings mainly because they do transcription" (Perplexity Sonar, Conversation intel)
- "Billing and auto-renewal issues, integration limitations with certain CRMs, steep plan jumps, and conversation overage costs." (GLM 4.7 FlashX, Helpdesk)
- "you should be cautious about relying on Tidio if you plan to scale into complex B2B territory" (Qwen 3.7 Flash, Conversational mktg)

## Movement since September 2026

Floor: 11 points of share, measured on the calibration repeat. A larger change is movement; a smaller one is noise.

- Conversational marketing platforms: 0% to 13%, +13. New · not ranked in September 2026 · rank 1 of 87.
- Chatbots and conversational AI for support: 21% to 14%, −7. Inside the floor by 4 points · rank 2 of 114, unchanged.
- Customer support and helpdesk: 0% to 0%, ±0. Inside the floor by 11 points · rank 18 → 24 of 55.
- Conversational intelligence and call recording: 0% to 0%, ±0. Inside the floor by 11 points · rank 89 of 91, unchanged.
- Customer feedback and surveys: 0% to 0%, ±0. New · not ranked in September 2026 · rank 65 of 84.
- Customer success platforms: 0% to 0%, ±0. Inside the floor by 11 points · rank 22 → 29 of 49.
- In-app messaging and customer communications: 0% to 0%, ±0. Inside the floor by 11 points · rank 43 → 69 of 105.

## The company

Tidio; https://www.tidio.com/; founded 2013. From Wikidata, fetched 2026-09-14.

## In its own words

What Tidio's own pages state, read 2026-09-28. Stated by the vendor, not checked by the index.

- Positioning: AI Customer Service That Turns Chats Into Revenue (https://tidio.com/)
- For: businesses (https://tidio.com/)
- Price stated: Free plan forever; Paid plans from $29/mo, no surprise upgrades (https://tidio.com/)
- Starting price: 29/mo (https://tidio.com/)
- Free plan or trial: Free plan forever; Start for free; Try Lyro for free (https://tidio.com/)
- Integrations claimed: 120 (https://tidio.com/)
- Certifications: SOC 2 Type 2, CCPA, GDPR, AI Pact, SOC, EU-US DPF, CPRA, EU AI Act
- Customers named: Cove, Endeksa, Integratec, Gecko Hospitality, Bella Santé, Procosmet, ADT Security, Axioma

## What it publishes

Every page tidio.com exposes, read 2026-09-29: 1778 addresses. By kind, pages and the last 90 days:

- blog: 438 pages, 0 in the last 90 days, latest undated
- case study: 70 pages, 0 in the last 90 days, latest undated
- webinar or virtual event: 1 pages, 0 in the last 90 days, latest undated
- report or ebook: 16 pages, 0 in the last 90 days, latest undated
- comparison: 64 pages, 0 in the last 90 days, latest undated
- template or tool: 6 pages, 0 in the last 90 days, latest undated
- glossary or explainer: 2 pages, 0 in the last 90 days, latest undated
- news or press: 3 pages, 0 in the last 90 days, latest undated

## Record

- Method: https://gtm-ai-index.com/methodology/
- Raw judge labels and full responses: https://gtm-ai-index.com/data/
- License: CC BY 4.0. Cite as GTM AI Recommendation Index, October 2026 Edition, gtm-ai-index.com.