# Tidio alternatives: what AI models name instead, September 2026

GTM AI Recommendation Index, September 2026 Edition. 140 of the 216 answers in the 1 category where Tidio holds a standing named it neither first nor as an alternative; these are the first choices those answers made. Page: https://gtm-ai-index.com/vendors/tidio/alternatives/

## Named instead, most often (every category and segment added)

- Intercom: 35
- Kore.ai: 6
- Ada: 5
- Zendesk: 4
- Zendesk AI: 4
- TeamSupport: 3

## Chatbots and conversational AI for support

**Small business**: 18 of 72 answers did not name Tidio (Tidio is #1 of 11 at 41%).

- Intercom: first choice in 4 of those 18
- Drift: first choice in 1 of those 18
- Helply: first choice in 1 of those 18
- Kommunicate: first choice in 1 of those 18

**Mid-market**: 53 of 72 answers did not name Tidio (Tidio is #2 of 10 at 21%).

- Intercom: first choice in 18 of those 53
- Pylon: first choice in 2 of those 53
- Decagon: first choice in 1 of those 53
- Freshdesk: first choice in 1 of those 53
- Freshdesk (Freshworks) — Freddy AI: first choice in 1 of those 53
- Gorgias: first choice in 1 of those 53
- Helply: first choice in 1 of those 53
- HubSpot Service Hub + Breeze Customer Agent: first choice in 1 of those 53

**Enterprise**: 69 of 72 answers did not name Tidio (Tidio is #10 of 12 at 2%).

- Intercom: first choice in 13 of those 69
- Kore.ai: first choice in 6 of those 69
- Ada: first choice in 5 of those 69
- Zendesk: first choice in 4 of those 69
- Zendesk AI: first choice in 4 of those 69
- TeamSupport: first choice in 3 of those 69
- Cognigy: first choice in 2 of those 69
- Fini: first choice in 2 of those 69

Published under CC BY 4.0. The output is the models' output; nothing here is a recommendation by the index.