# TeamSupport alternatives: what AI models name instead, September 2026

GTM AI Recommendation Index, September 2026 Edition. 195 of the 216 answers in the 1 category where TeamSupport holds a standing named it neither first nor as an alternative; these are the first choices those answers made. Page: https://gtm-ai-index.com/vendors/teamsupport/alternatives/

## Named instead, most often (every category and segment added)

- Zendesk: 45
- Freshdesk: 40
- Zoho Desk: 28
- Help Scout: 24
- Salesforce Service Cloud: 8
- Pylon: 4

## Customer support and helpdesk

**Small business**: 66 of 72 answers did not name TeamSupport.

- Help Scout: first choice in 23 of those 66
- Freshdesk: first choice in 21 of those 66
- Zoho Desk: first choice in 18 of those 66
- HubSpot Service Hub: first choice in 2 of those 66
- Pylon: first choice in 2 of those 66
- Hiver: first choice in 1 of those 66
- Tidio: first choice in 1 of those 66
- Zendesk: first choice in 1 of those 66

**Mid-market**: 61 of 72 answers did not name TeamSupport (TeamSupport is #5 of 14 at 2%).

- Freshdesk: first choice in 14 of those 61
- Zendesk: first choice in 11 of those 61
- Zoho Desk: first choice in 10 of those 61
- Pylon: first choice in 2 of those 61
- HappyFox: first choice in 1 of those 61
- Help Scout: first choice in 1 of those 61
- HubSpot Service Hub: first choice in 1 of those 61
- Intercom: first choice in 1 of those 61

**Enterprise**: 68 of 72 answers did not name TeamSupport.

- Zendesk: first choice in 33 of those 68
- Salesforce Service Cloud: first choice in 8 of those 68
- Freshdesk: first choice in 5 of those 68
- ServiceNow: first choice in 2 of those 68
- HaloITSM: first choice in 1 of those 68
- HappyFox: first choice in 1 of those 68
- HelpDesk by LiveChat: first choice in 1 of those 68
- Helply: first choice in 1 of those 68

Published under CC BY 4.0. The output is the models' output; nothing here is a recommendation by the index.