# tawk.to: how AI models rank it, September 2026

GTM AI Recommendation Index, September 2026 Edition. Named in 8 judge labels across 3 categories by 6 of 12 models. Page: https://gtm-ai-index.com/vendors/tawk-to/

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| In-app messaging and customer communications | 2% | 15 | 0% | 3 |
| Chatbots and conversational AI for support | 0% | 33 | 0% | 4 |
| Customer support and helpdesk | 0% | 47 | 0% | 1 |

## What the models said for it

- "Tawk.to – *Best 100% Free Option*" (Gemini 3.5 Flash, In-app messaging)
- "Use Tawk.to if you want completely free unlimited chat support." (GLM 4.7 FlashX, In-app messaging)
- "If you need live chat + basic AI: Tawk.to (100% free)" (Mistral Small, Support chatbots)
- "Winner: Tawk.to ... Tawk.to is permanently free" (Qwen 3.7 Flash, In-app messaging)

## Record

- Method: https://gtm-ai-index.com/methodology/
- Raw judge labels and full responses: https://gtm-ai-index.com/data/
- License: CC BY 4.0. Cite as GTM AI Recommendation Index, September 2026 Edition, gtm-ai-index.com.