# Talkdesk alternatives: what AI models name instead, October 2026

GTM AI Recommendation Index, October 2026 Edition. 429 of the 504 answers in the 2 categories where Talkdesk holds a standing named it neither first nor as an alternative; these are the first choices those answers made. Page: https://gtm-ai-index.com/vendors/talkdesk/alternatives/

## Named instead, most often (every category and segment added)

- EvaluAgent: 36
- Genesys Cloud CX: 32
- CloudTalk: 30
- Aircall: 23
- LiveAgent: 16
- Scorebuddy: 16

## Contact center platforms

**Small business**: 80 of 84 answers did not name Talkdesk (Talkdesk is #13 of 15 at 0%).

- Aircall: first choice in 23 of those 80
- CloudTalk: first choice in 15 of those 80
- LiveAgent: first choice in 12 of those 80
- Dialpad Ai Contact Center: first choice in 10 of those 80
- Nextiva: first choice in 7 of those 80
- JustCall: first choice in 4 of those 80
- Freshcaller: first choice in 3 of those 80
- RingCX: first choice in 3 of those 80

**Mid-market**: 55 of 84 answers did not name Talkdesk (Talkdesk is #2 of 13 at 12%).

- Five9: first choice in 4 of those 55
- LiveAgent: first choice in 4 of those 55
- Dialpad Ai Contact Center: first choice in 3 of those 55
- Freshcaller: first choice in 3 of those 55
- Freshdesk Contact Center: first choice in 3 of those 55
- Amazon Connect: first choice in 2 of those 55
- CloudTalk: first choice in 2 of those 55
- Genesys Cloud CX: first choice in 2 of those 55

**Enterprise**: 55 of 84 answers did not name Talkdesk (Talkdesk is #5 of 9 at 2%).

- Genesys Cloud CX: first choice in 23 of those 55
- NICE CXone: first choice in 7 of those 55
- Amazon Connect: first choice in 2 of those 55
- Amazon Connect Customer: first choice in 1 of those 55
- Microsoft Teams Voice: first choice in 1 of those 55
- NICE CXone Mpower: first choice in 1 of those 55
- Nextiva: first choice in 1 of those 55
- RingCX: first choice in 1 of those 55

## Contact center quality assurance

**Small business**: 81 of 84 answers did not name Talkdesk.

- EvaluAgent: first choice in 19 of those 81
- CloudTalk: first choice in 13 of those 81
- Voxjar: first choice in 9 of those 81
- Scorebuddy: first choice in 8 of those 81
- Zendesk QA: first choice in 6 of those 81
- Dialpad: first choice in 5 of those 81
- Convin: first choice in 3 of those 81
- Playvox QM: first choice in 3 of those 81

**Mid-market**: 80 of 84 answers did not name Talkdesk (Talkdesk is #13 of 13 at 0%).

- EvaluAgent: first choice in 13 of those 80
- Scorebuddy: first choice in 8 of those 80
- Zendesk QA: first choice in 7 of those 80
- Dialpad: first choice in 3 of those 80
- MaestroQA: first choice in 3 of those 80
- NICE CXone Quality Management: first choice in 3 of those 80
- Playvox QM: first choice in 3 of those 80
- ScorebuddyCX: first choice in 3 of those 80

**Enterprise**: 78 of 84 answers did not name Talkdesk (Talkdesk is #14 of 14 at 0%).

- NICE CXone Quality Management: first choice in 12 of those 78
- Genesys Cloud CX: first choice in 7 of those 78
- MaestroQA: first choice in 7 of those 78
- Observe.AI: first choice in 5 of those 78
- EvaluAgent: first choice in 4 of those 78
- Salesforce Service Cloud: first choice in 3 of those 78
- Balto: first choice in 2 of those 78
- Level AI: first choice in 2 of those 78

Published under CC BY 4.0. The output is the models' output; nothing here is a recommendation by the index.