# ServiceNow Knowledge Base: how AI models rank it, September 2026

GTM AI Recommendation Index, September 2026 Edition. Named in 1 judge labels across 1 categories by 1 of 12 models. Page: https://gtm-ai-index.com/vendors/servicenow-knowledge-base/

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| Knowledge base and self-service | 0% | 92 | 100% | 1 |

## And against it

- "SaaS platforms with known misconfiguration issues (ServiceNow)" (GLM 4.7 FlashX, Knowledge base)

## The company

ServiceNow; https://www.servicenow.com; Santa Clara, United States; founded 2004; about 10,371 employees (2019); public, NOW on New York Stock Exchange. From Wikidata, fetched 2026-09-14.

## Record

- Method: https://gtm-ai-index.com/methodology/
- Raw judge labels and full responses: https://gtm-ai-index.com/data/
- License: CC BY 4.0. Cite as GTM AI Recommendation Index, September 2026 Edition, gtm-ai-index.com.