# Sendbird alternatives: what AI models name instead, September 2026

GTM AI Recommendation Index, September 2026 Edition. 197 of the 216 answers in the 1 category where Sendbird holds a standing named it neither first nor as an alternative; these are the first choices those answers made. Page: https://gtm-ai-index.com/vendors/sendbird/alternatives/

## Named instead, most often (every category and segment added)

- Intercom: 24
- OneSignal: 20
- Braze: 14
- Userpilot: 13
- Crisp: 7
- Gleap: 4

## In-app messaging and customer communications

**Small business**: 68 of 72 answers did not name Sendbird.

- OneSignal: first choice in 15 of those 68
- Crisp: first choice in 7 of those 68
- Intercom: first choice in 6 of those 68
- Gleap: first choice in 4 of those 68
- Slack: first choice in 3 of those 68
- Userpilot: first choice in 3 of those 68
- ActiveCampaign: first choice in 2 of those 68
- CometChat: first choice in 2 of those 68

**Mid-market**: 70 of 72 answers did not name Sendbird (Sendbird is #15 of 15 at 0%).

- Intercom: first choice in 10 of those 70
- Userpilot: first choice in 8 of those 70
- OneSignal: first choice in 5 of those 70
- Signal: first choice in 4 of those 70
- Braze: first choice in 3 of those 70
- Front: first choice in 3 of those 70
- Product Fruits: first choice in 3 of those 70
- Tencent RTC Chat: first choice in 3 of those 70

**Enterprise**: 59 of 72 answers did not name Sendbird (Sendbird is #4 of 13 at 6%).

- Braze: first choice in 11 of those 59
- Intercom: first choice in 8 of those 59
- Pendo: first choice in 4 of those 59
- Microsoft Teams: first choice in 2 of those 59
- Pylon: first choice in 2 of those 59
- Slack Enterprise Grid: first choice in 2 of those 59
- Userpilot: first choice in 2 of those 59
- Wire: first choice in 2 of those 59

Published under CC BY 4.0. The output is the models' output; nothing here is a recommendation by the index.