# ScorebuddyCX: how AI models rank it, October 2026

GTM AI Recommendation Index, October 2026 Edition. Named in 13 judge labels across 1 categories by 9 of 14 models. Page: https://gtm-ai-index.com/vendors/scorebuddycx/

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| Contact center quality assurance | 2% | 12 | 23% | 13 |

## What the models said for it

- "ScorebuddyCX (G2 Leader, #1 rated, 4.5-4.8/5) | Customizable scorecards per department, AI automation for evaluations" (Grok 4.1 Fast, Contact center QA)
- "Look for hybrid QA platforms (such as Evaluagent or ScorebuddyCX)" (Gemini 3.5 Flash, Contact center QA)
- "Start with ScorebuddyCX ($24/user/month) - best trial option" (GLM 4.7 FlashX, Contact center QA)
- "known for being the only major platform with a fully integrated Learning Management System (LMS)" (Gemini 3.5 Flash, Contact center QA)

## And against it

- "Tools with rigid, non-customizable scorecards (e.g., ScorebuddyCX in some configurations)" (DeepSeek V4 Flash, Contact center QA)
- "but it uses custom pricing, so it may or may not fit a tight budget" (GPT-5.4 mini, Contact center QA)
- "flags slow setup and an awkward BI module for ScorebuddyCX" (GPT-6 Luna, Contact center QA)

## What it publishes

Every page scorebuddycx.com exposes, read 2026-10-05: 751 addresses. By kind, pages and the last 90 days:

- blog: 483 pages, 11 in the last 90 days, latest 2026-09-28
- case study: 23 pages, 0 in the last 90 days, latest 2026-06-18
- webinar or virtual event: 8 pages, 1 in the last 90 days, latest 2026-08-05
- report or ebook: 8 pages, 0 in the last 90 days, latest 2026-07-06
- comparison: 3 pages, 1 in the last 90 days, latest 2026-10-02
- template or tool: 9 pages, 0 in the last 90 days, latest 2026-06-18
- glossary or explainer: 20 pages, 1 in the last 90 days, latest 2026-07-09
- news or press: 1 pages, 0 in the last 90 days, latest undated
- Recent: 2026-10-02 comparison: Qa scores vs csat https://www.scorebuddycx.com/blog/qa-scores-vs-csat
- Recent: 2026-09-28 blog: Human review ai qa scores https://www.scorebuddycx.com/blog/human-review-ai-qa-scores
- Recent: 2026-09-24 blog: Trust in ai qa scores https://www.scorebuddycx.com/blog/trust-in-ai-qa-scores
- Recent: 2026-09-21 blog: Build your own qa platform https://www.scorebuddycx.com/blog/build-your-own-qa-platform
- Recent: 2026-09-17 blog: The ai reality check 2026 pulse report https://www.scorebuddycx.com/resources/the-ai-reality-check-2026-pulse-report
- Recent: 2026-08-25 blog: Measuring vulnerable customer outcomes https://www.scorebuddycx.com/blog/measuring-vulnerable-customer-outcomes

## Record

- Method: https://gtm-ai-index.com/methodology/
- Raw judge labels and full responses: https://gtm-ai-index.com/data/
- License: CC BY 4.0. Cite as GTM AI Recommendation Index, October 2026 Edition, gtm-ai-index.com.