# ScorebuddyCX alternatives: what AI models name instead, October 2026

GTM AI Recommendation Index, October 2026 Edition. 234 of the 252 answers in the 1 category where ScorebuddyCX holds a standing named it neither first nor as an alternative; these are the first choices those answers made. Page: https://gtm-ai-index.com/vendors/scorebuddycx/alternatives/

## Named instead, most often (every category and segment added)

- EvaluAgent: 33
- Scorebuddy: 17
- CloudTalk: 16
- NICE CXone Quality Management: 15
- Zendesk QA: 13
- MaestroQA: 11

## Contact center quality assurance

**Small business**: 78 of 84 answers did not name ScorebuddyCX.

- EvaluAgent: first choice in 17 of those 78
- CloudTalk: first choice in 14 of those 78
- Voxjar: first choice in 9 of those 78
- Scorebuddy: first choice in 8 of those 78
- Zendesk QA: first choice in 6 of those 78
- Dialpad: first choice in 5 of those 78
- Convin: first choice in 3 of those 78
- Playvox QM: first choice in 3 of those 78

**Mid-market**: 76 of 84 answers did not name ScorebuddyCX (ScorebuddyCX is #11 of 13 at 2%).

- EvaluAgent: first choice in 11 of those 76
- Scorebuddy: first choice in 9 of those 76
- Zendesk QA: first choice in 7 of those 76
- Dialpad: first choice in 3 of those 76
- MaestroQA: first choice in 3 of those 76
- NICE CXone Quality Management: first choice in 3 of those 76
- CloudTalk: first choice in 2 of those 76
- Level AI: first choice in 2 of those 76

**Enterprise**: 80 of 84 answers did not name ScorebuddyCX.

- NICE CXone Quality Management: first choice in 12 of those 80
- MaestroQA: first choice in 8 of those 80
- Genesys Cloud CX: first choice in 7 of those 80
- EvaluAgent: first choice in 5 of those 80
- Observe.AI: first choice in 5 of those 80
- Salesforce Service Cloud: first choice in 3 of those 80
- Verint Quality Management: first choice in 3 of those 80
- Balto: first choice in 2 of those 80

Published under CC BY 4.0. The output is the models' output; nothing here is a recommendation by the index.