# Scorebuddy alternatives: what AI models name instead, October 2026

GTM AI Recommendation Index, October 2026 Edition. 197 of the 252 answers in the 1 category where Scorebuddy holds a standing named it neither first nor as an alternative; these are the first choices those answers made. Page: https://gtm-ai-index.com/vendors/scorebuddy/alternatives/

## Named instead, most often (every category and segment added)

- EvaluAgent: 23
- NICE CXone Quality Management: 14
- Zendesk QA: 10
- CloudTalk: 9
- MaestroQA: 8
- Dialpad: 7

## Contact center quality assurance

**Small business**: 55 of 84 answers did not name Scorebuddy (Scorebuddy is #5 of 12 at 7%).

- EvaluAgent: first choice in 8 of those 55
- CloudTalk: first choice in 7 of those 55
- Voxjar: first choice in 7 of those 55
- Zendesk QA: first choice in 5 of those 55
- Dialpad: first choice in 4 of those 55
- ScorebuddyCX: first choice in 4 of those 55
- Balto: first choice in 1 of those 55
- Coldread: first choice in 1 of those 55

**Mid-market**: 63 of 84 answers did not name Scorebuddy (Scorebuddy is #2 of 13 at 18%).

- EvaluAgent: first choice in 10 of those 63
- Zendesk QA: first choice in 5 of those 63
- Dialpad: first choice in 3 of those 63
- NICE CXone Quality Management: first choice in 3 of those 63
- ScorebuddyCX: first choice in 3 of those 63
- CloudTalk: first choice in 2 of those 63
- MaestroQA: first choice in 2 of those 63
- Playvox QM: first choice in 2 of those 63

**Enterprise**: 79 of 84 answers did not name Scorebuddy (Scorebuddy is #10 of 14 at 2%).

- NICE CXone Quality Management: first choice in 11 of those 79
- Genesys Cloud CX: first choice in 7 of those 79
- MaestroQA: first choice in 6 of those 79
- EvaluAgent: first choice in 5 of those 79
- Observe.AI: first choice in 4 of those 79
- Salesforce Service Cloud: first choice in 3 of those 79
- Balto: first choice in 2 of those 79
- Level AI: first choice in 2 of those 79

Published under CC BY 4.0. The output is the models' output; nothing here is a recommendation by the index.