# Salesforce: how AI models rank it, October 2026

GTM AI Recommendation Index, October 2026 Edition. Named in 52 judge labels across 23 categories by 13 of 14 models. Page: https://gtm-ai-index.com/vendors/salesforce/

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| Field sales tools | 0% | 15 | 17% | 12 |
| Customer intelligence and data science | 0% | 70 | 40% | 5 |
| AI marketing agents | 0% | 109 | 25% | 4 |
| Sales dialers and calling | 0% | 25 | 0% | 4 |
| Ecommerce marketing | 0% | 31 | 0% | 3 |
| Value selling tools | 0% | 45 | 0% | 3 |
| Dashboards and data visualization | 0% | 14 | 0% | 2 |
| Data clean rooms | 0% | 86 | 50% | 2 |
| Knowledge base and self-service | 0% | 70 | 50% | 2 |
| Order management systems | 0% | 93 | 50% | 2 |
| Audience and consumer insights platforms | 0% | 123 | 0% | 1 |
| Channel partner and local marketing | 0% | 97 | 0% | 1 |
| Client onboarding platforms | 0% | 99 | 100% | 1 |
| Digital sales rooms | 0% | 62 | 0% | 1 |
| Ecommerce search and merchandising | 0% | 60 | 100% | 1 |
| Email deliverability and testing tools | 0% | 96 | 0% | 1 |
| Experimentation and personalization | 0% | 53 | 0% | 1 |
| In-app messaging and customer communications | 0% | 67 | 0% | 1 |
| Market intelligence platforms | 0% | 154 | 100% | 1 |
| Mobile marketing and push | 0% | 53 | 0% | 1 |
| Product information management | 0% | 27 | 0% | 1 |
| Sales intelligence and contact data | 0% | 37 | 0% | 1 |
| Tag management | 0% | 46 | 0% | 1 |

## What the models said for it

- "Market leader with the most features, but can be overkill for smaller teams or simpler needs." (Mistral Small, Field sales)
- "The top three overall leaders are Salesforce, Stibo Systems and Akeneo" (Claude Haiku 4.5, PIM)
- "with Salesforce Order Management being the overall top pick" (Llama 4 Maverick, Order management)
- "Need the best visualizations/dashboards? → Tableau" (DeepSeek V4 Flash, BI & dashboards)

## And against it

- "A standalone CRM like Salesforce is not onboarding software... Relying solely on a CRM for onboarding often leads to 'garbage-in, garbage-out' scenarios" (Muse Glimmer 30B, Client onboarding)
- "Most dedicated Clean Room vendors (like Salesforce, InfoSum, or SecureScale) operate on enterprise contracts starting at $20k–$50k+, which is usually out of reach for tight budgets." (Qwen 3.7 Flash, Data clean rooms)
- "Standard mobile applications for giant legacy CRMs (such as Salesforce or Microsoft Dynamics) without highly customized, field-specific setups." (Gemini 3.5 Flash, Field sales)
- "Be wary of vendor roadmaps indicating the retirement of key standalone features (e.g., Salesforce retiring its standalone Maps mobile app)." (Qwen 3.7 Flash, Field sales)

## The company

Salesforce; https://www.salesforce.com; San Francisco, United States; founded 1999; about 35,000 employees (2019); public, CRM on New York Stock Exchange. From Wikidata, fetched 2026-09-14.

## In its own words

What Salesforce's own pages state, read 2026-10-05. Stated by the vendor, not checked by the index.

- Positioning: The #1 Agentic AI CRM (https://salesforce.com/)
- For: companies of all sizes, from startups and small businesses to large global enterprises (https://salesforce.com/)
- Price stated: free (https://salesforce.com/)
- Starting price: 0 (https://salesforce.com/)
- Free plan or trial: free for 30 days (https://salesforce.com/)
- Customers named: Volkswagen, Engine, Good360, Precina, reMarkable, Pepsico, Pandora, Williams Sonoma

## What it publishes

Every page salesforce.com exposes, read 2026-09-29: 10996 addresses. By kind, pages and the last 90 days:

- blog: 225 pages, 4 in the last 90 days, latest 2026-09-17
- case study: 98 pages, 0 in the last 90 days, latest undated
- webinar or virtual event: 4 pages, 0 in the last 90 days, latest undated
- conference or event: 8 pages, 1 in the last 90 days, latest 2026-09-08
- report or ebook: 29 pages, 1 in the last 90 days, latest 2026-09-09
- comparison: 44 pages, 0 in the last 90 days, latest 2026-04-23
- template or tool: 11 pages, 0 in the last 90 days, latest 2026-03-09
- glossary or explainer: 252 pages, 0 in the last 90 days, latest 2025-06-17
- podcast or video: 4 pages, 1 in the last 90 days, latest 2026-09-17
- news or press: 35 pages, 20 in the last 90 days, latest 2026-09-24
- Recent: 2026-09-24 news or press: Five dreamforce 2026 takeaways https://www.salesforce.com/news/stories/five-dreamforce-2026-takeaways/
- Recent: 2026-09-23 news or press: Higher education ai agents https://www.salesforce.com/news/stories/higher-education-ai-agents/
- Recent: 2026-09-17 blog: What does salesforce do https://www.salesforce.com/blog/what-does-salesforce-do/
- Recent: 2026-09-17 podcast or video: Building the agentic enterprise secrets from early adopters https://www.salesforce.com/news/stories/video/building-the-agentic-enterprise-secrets-from-early-adopters/
- Recent: 2026-09-16 news or press: Why we post trained our own reasoning model https://www.salesforce.com/news/stories/why-we-post-trained-our-own-reasoning-model/
- Recent: 2026-09-16 news or press: Missionsforce expansion agents nvidia openai partnerships https://www.salesforce.com/news/stories/missionsforce-expansion-agents-nvidia-openai-partnerships/

## Record

- Method: https://gtm-ai-index.com/methodology/
- Raw judge labels and full responses: https://gtm-ai-index.com/data/
- License: CC BY 4.0. Cite as GTM AI Recommendation Index, October 2026 Edition, gtm-ai-index.com.