# PolyAI: how AI models rank it, October 2026

GTM AI Recommendation Index, October 2026 Edition. Named in 18 judge labels across 1 categories by 11 of 14 models. Page: https://gtm-ai-index.com/vendors/polyai/

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| AI voice agents | 0% | 21 | 33% | 18 |

## What the models said for it

- "Focuses on enterprise customer-service calls and integrating voice assistants into existing telephony or contact-center systems." (GPT-6 Luna, AI voice agents)
- "PolyAI is recommended for enterprise contact centers with the highest containment rates and proven ROI" (Claude Haiku 4.5, AI voice agents)
- "PolyAI builds bespoke, enterprise-grade voice assistants that scale across legacy call center systems" (Gemini 3.5 Flash, AI voice agents)
- "If you need enterprise-grade conversation handling for complex customer service → PolyAI" (DeepSeek V4 Flash, AI voice agents)

## And against it

- "Skip enterprise-focused platforms like PolyAI, Cognigy, or Cresta" (Kimi K2, AI voice agents)
- "cautious if you do not already have enterprise contact-center infrastructure, if your budget is limited" (Perplexity Sonar, AI voice agents)
- "High minimum contract size and custom pricing make it inaccessible for many smaller teams" (Claude Haiku 4.5, AI voice agents)
- "PolyAI — Enterprise-trained models (may be heavy for 500-person co)" (Kimi K2, AI voice agents)

## In its own words

What PolyAI's own pages state, read 2026-10-05. Stated by the vendor, not checked by the index.

- Positioning: Enterprise voice AI that finishes what your customers start. Dialog agents on PolyAI's own models act in your systems and get better with every call. (https://poly.ai/)
- For: enterprise (https://poly.ai/)
- Price stated: Ongoing use of the voice agent is priced on a per-minute basis (https://poly.ai/pricing)
- Integrations claimed: 7 (https://poly.ai/security)
- Certifications: SOC 2+ Type 2, ISO 27001, PCI DSS, GDPR, SOC 2, ISO 27001-certified, ISO/IEC 27001:2022, HIPAA (BAA available)
- Hosting: US, UK, EU, APAC
- Customers named: SafeRide Health, Carter's, PGE, Fogo de Chão, Unicredit Zagrebacka banka, Audibel, Melting Pot, Hawksmoor

## What it publishes

Every page poly.ai exposes, read 2026-10-05: 1174 addresses. By kind, pages and the last 90 days:

- blog: 318 pages, 11 in the last 90 days, latest 2026-10-02
- case study: 32 pages, 0 in the last 90 days, latest 2026-05-29
- webinar or virtual event: 25 pages, 1 in the last 90 days, latest 2026-08-19
- conference or event: 50 pages, 9 in the last 90 days, latest 2026-10-20
- report or ebook: 46 pages, 0 in the last 90 days, latest 2026-05-11
- comparison: 3 pages, 0 in the last 90 days, latest 2024-04-05
- template or tool: 21 pages, 0 in the last 90 days, latest 2024-10-31
- glossary or explainer: 20 pages, 0 in the last 90 days, latest 2024-12-13
- podcast or video: 107 pages, 6 in the last 90 days, latest 2026-09-10
- news or press: 1 pages, 0 in the last 90 days, latest undated
- Recent: 2026-10-20 conference or event: Nvidia gtc berlin 2026 https://poly.ai/events/nvidia-gtc-berlin-2026
- Recent: 2026-10-19 conference or event: Gartner it symposium xpo 2026 https://poly.ai/events/gartner-it-symposium-xpo-2026
- Recent: 2026-10-14 conference or event: Ai after hours london 2026 https://poly.ai/events/ai-after-hours-london-2026
- Recent: 2026-10-07 conference or event: Ccw nashville 2026 https://poly.ai/events/ccw-nashville-2026
- Recent: 2026-10-05 conference or event: Ccw europe 2026 https://poly.ai/events/ccw-europe-2026
- Recent: 2026-10-02 blog: Enterprise voice ai challenges https://poly.ai/blog/enterprise-voice-ai-challenges

## Record

- Method: https://gtm-ai-index.com/methodology/
- Raw judge labels and full responses: https://gtm-ai-index.com/data/
- License: CC BY 4.0. Cite as GTM AI Recommendation Index, October 2026 Edition, gtm-ai-index.com.