# Playvox QM alternatives: what AI models name instead, October 2026

GTM AI Recommendation Index, October 2026 Edition. 233 of the 252 answers in the 1 category where Playvox QM holds a standing named it neither first nor as an alternative; these are the first choices those answers made. Page: https://gtm-ai-index.com/vendors/playvox-qm/alternatives/

## Named instead, most often (every category and segment added)

- EvaluAgent: 32
- Scorebuddy: 16
- NICE CXone Quality Management: 14
- Zendesk QA: 14
- MaestroQA: 11
- CloudTalk: 8

## Contact center quality assurance

**Small business**: 73 of 84 answers did not name Playvox QM (Playvox QM is #7 of 12 at 4%).

- EvaluAgent: first choice in 15 of those 73
- CloudTalk: first choice in 8 of those 73
- Voxjar: first choice in 8 of those 73
- Scorebuddy: first choice in 7 of those 73
- Zendesk QA: first choice in 6 of those 73
- Dialpad: first choice in 4 of those 73
- ScorebuddyCX: first choice in 4 of those 73
- Convin: first choice in 3 of those 73

**Mid-market**: 76 of 84 answers did not name Playvox QM (Playvox QM is #4 of 13 at 6%).

- EvaluAgent: first choice in 12 of those 76
- Scorebuddy: first choice in 9 of those 76
- Zendesk QA: first choice in 8 of those 76
- MaestroQA: first choice in 3 of those 76
- ScorebuddyCX: first choice in 3 of those 76
- Level AI: first choice in 2 of those 76
- NICE CXone Quality Management: first choice in 2 of those 76
- CYF Quality: first choice in 1 of those 76

**Enterprise**: 84 of 84 answers did not name Playvox QM.

- NICE CXone Quality Management: first choice in 12 of those 84
- MaestroQA: first choice in 8 of those 84
- Genesys Cloud CX: first choice in 7 of those 84
- EvaluAgent: first choice in 5 of those 84
- Observe.AI: first choice in 5 of those 84
- Salesforce Service Cloud: first choice in 3 of those 84
- Verint Quality Management: first choice in 3 of those 84
- Balto: first choice in 2 of those 84

Published under CC BY 4.0. The output is the models' output; nothing here is a recommendation by the index.