# Planhat: how AI models rank it, October 2026

GTM AI Recommendation Index, October 2026 Edition. Named in 53 judge labels across 2 categories by 14 of 14 models. Page: https://gtm-ai-index.com/vendors/planhat/

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| Customer success platforms | 3% | 7 | 18% | 40 |
| Client onboarding platforms | 0% | 101 | 54% | 13 |

## What the models said for it

- "best all-around customer success platform is usually ChurnZero or Planhat" (GPT-5.4 mini, Customer success)
- "I'd shortlist Vitally, ChurnZero, and Planhat first" (DeepSeek V4 Flash, Customer success)
- "Planhat if you want CS, renewals, customer projects, and possibly sales workflows brought together" (GPT-6 Luna, Customer success)
- "| Planhat | European companies or those wanting European data residency | Strong workflow depth |" (Kimi K2, Customer success)

## And against it

- "What to Skip for Mid-Market - Gainsight and Planhat — powerful, but built for enterprise" (DeepSeek V4 Flash, Customer success)
- "Enterprise giants like Gainsight, ChurnZero, or Planhat are highly capable but typically start at $15,000 to $50,000+ per year" (Gemini 3.5 Flash, Customer success)
- "Some platforms use account-based pricing, which can become very expensive if churned accounts still count toward your total." (Mistral Small, Customer success)
- "a steep learning curve tied to complex setup and inconsistent documentation is a common complaint" (Claude Haiku 4.5, Client onboarding)

## Movement since September 2026

Floor: 11 points of share, measured on the calibration repeat. A larger change is movement; a smaller one is noise.

- Customer success platforms: 0% to 3%, +4. Inside the floor by 7 points · rank 12 → 7 of 49.
- Client onboarding platforms: 0% to 0%, ±0. New · not ranked in September 2026 · rank 101 of 104.

## In its own words

What Planhat's own pages state, read 2026-09-28. Stated by the vendor, not checked by the index.

- Positioning: A customer platform where commercial teams work better. THE Agentic Customer Platform. The world’s first multiplayer customer agent. (https://planhat.com/)
- For: Commercial teams at B2B enterprises (https://planhat.com/)
- Price stated: Quote-based pricing with add-ons for advanced needs. (https://www.planhat.com/pricing)
- Certifications: CCPA, GDPR, ISO/IEC 27001, ISO/IEC 27001 SoA, SOC 2 Type 1, SOC 2 Type 2
- Hosting: EU, United States
- Customers named: Acoustic, Firstup, GlobalData, Continu, Macrobond, Telia Cygate, Trustpilot, Lucanet

## What it publishes

Every page planhat.com exposes, read 2026-09-29: 1593 addresses. By kind, pages and the last 90 days:

- blog: 2 pages, 2 in the last 90 days, latest 2026-09-29
- case study: 9 pages, 7 in the last 90 days, latest 2026-09-29
- conference or event: 78 pages, 78 in the last 90 days, latest 2026-09-29
- report or ebook: 1 pages, 1 in the last 90 days, latest 2026-09-29
- comparison: 7 pages, 5 in the last 90 days, latest 2026-09-29
- glossary or explainer: 31 pages, 17 in the last 90 days, latest 2026-09-29
- news or press: 11 pages, 10 in the last 90 days, latest 2026-09-29
- Recent: 2026-09-29 report or ebook: Compensation 2024 https://www.planhat.com/report/compensation-2024
- Recent: 2026-09-29 comparison: Gainsight alternatives https://www.planhat.com/customer-success/gainsight-alternatives
- Recent: 2026-09-29 comparison: Gainsight alternatives for enterprise https://www.planhat.com/customer-success/gainsight-alternatives-for-enterprise
- Recent: 2026-09-29 comparison: Customer success vs customer support https://www.planhat.com/editorial/customer-success-vs-customer-support
- Recent: 2026-09-29 glossary or explainer: What is the average customer retention rate by industry https://www.planhat.com/editorial/what-is-the-average-customer-retention-rate-by-industry
- Recent: 2026-09-29 glossary or explainer: What is good gross revenue retention https://www.planhat.com/editorial/what-is-good-gross-revenue-retention

## Record

- Method: https://gtm-ai-index.com/methodology/
- Raw judge labels and full responses: https://gtm-ai-index.com/data/
- License: CC BY 4.0. Cite as GTM AI Recommendation Index, October 2026 Edition, gtm-ai-index.com.