# Planhat alternatives: what AI models name instead, September 2026

GTM AI Recommendation Index, September 2026 Edition. 156 of the 216 answers in the 1 category where Planhat holds a standing named it neither first nor as an alternative; these are the first choices those answers made. Page: https://gtm-ai-index.com/vendors/planhat/alternatives/

## Named instead, most often (every category and segment added)

- Custify: 47
- Gainsight: 22
- ChurnZero: 16
- Vitally: 12
- HubSpot Service Hub: 11
- ClientSuccess: 6

## Customer success platforms

**Small business**: 66 of 72 answers did not name Planhat (Planhat is #8 of 9 at 0%).

- Custify: first choice in 38 of those 66
- HubSpot Service Hub: first choice in 7 of those 66
- ClientSuccess: first choice in 6 of those 66
- Vitally: first choice in 6 of those 66
- Akita: first choice in 4 of those 66
- ChurnZero: first choice in 3 of those 66
- Totango: first choice in 3 of those 66
- HubSpot CRM: first choice in 1 of those 66

**Mid-market**: 47 of 72 answers did not name Planhat (Planhat is #9 of 10 at 0%).

- ChurnZero: first choice in 13 of those 47
- Custify: first choice in 9 of those 47
- Vitally: first choice in 6 of those 47
- HubSpot Service Hub: first choice in 3 of those 47
- Skalin: first choice in 3 of those 47
- Totango: first choice in 2 of those 47
- Akita: first choice in 1 of those 47
- Catalyst: first choice in 1 of those 47

**Enterprise**: 43 of 72 answers did not name Planhat (Planhat is #2 of 7 at 5%).

- Gainsight: first choice in 22 of those 43
- Skalin: first choice in 2 of those 43
- Customerscore: first choice in 1 of those 43
- HubSpot Service Hub: first choice in 1 of those 43
- Salesforce Service Cloud: first choice in 1 of those 43
- Totango: first choice in 1 of those 43

Published under CC BY 4.0. The output is the models' output; nothing here is a recommendation by the index.