# osTicket: how AI models rank it, October 2026

GTM AI Recommendation Index, October 2026 Edition. Named in 2 judge labels across 1 categories by 2 of 14 models. Page: https://gtm-ai-index.com/vendors/osticket/

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| Customer support and helpdesk | 0% | 23 | 0% | 2 |

## What the models said for it

- "For a technical team wanting full control: osTicket or FreeScout are the best free options." (GLM 4.7 FlashX, Helpdesk)
- "Open-source options (osTicket, Zammad, FreeScout) | No vendor lock-in" (Kimi K2, Helpdesk)

## Movement since September 2026

Floor: 11 points of share, measured on the calibration repeat. A larger change is movement; a smaller one is noise.

- Customer support and helpdesk: 0% to 0%, ±0. Inside the floor by 11 points · rank 19 → 23 of 55.

## In its own words

What osTicket's own pages state, read 2026-10-05. Stated by the vendor, not checked by the index.

- Positioning: Get The World’s Most Popular Customer Support Software (https://osticket.com/)
- For: customer support (https://osticket.com/)
- Price stated: completely free (https://osticket.com/)
- Free plan or trial: Get Started For Free Today! (https://osticket.com/)

## What it publishes

Every page osticket.com exposes, read 2026-09-29: 121 addresses. By kind, pages and the last 90 days:

- blog: 56 pages, 0 in the last 90 days, latest 2026-06-17
- conference or event: 8 pages, 0 in the last 90 days, latest undated
- report or ebook: 1 pages, 0 in the last 90 days, latest undated
- Recent: 2026-06-17 blog: Osticket v1 18 4 v1 17 8 available https://osticket.com/osticket-v1-18-4-v1-17-8-available
- Recent: 2026-01-15 blog: Osticket v1 18 3 v1 17 7 available https://osticket.com/osticket-v1-18-3-v1-17-7-available
- Recent: 2025-02-04 blog: Osticket v1 18 2 v1 17 6 available https://osticket.com/osticket-v1-18-2-v1-17-6-available
- Recent: 2023-10-25 blog: Osticket v1 18 1 v1 17 5 available https://osticket.com/osticket-v1-18-1-v1-17-5-available
- Recent: 2023-06-12 blog: Osticket v1 17 4 v1 18 available https://osticket.com/osticket-v1-17-4-v1-18-available
- Recent: 2023-03-08 blog: Osticket v1 16 6 v1 17 3 available https://osticket.com/osticket-v1-16-6-v1-17-3-available

## Record

- Method: https://gtm-ai-index.com/methodology/
- Raw judge labels and full responses: https://gtm-ai-index.com/data/
- License: CC BY 4.0. Cite as GTM AI Recommendation Index, October 2026 Edition, gtm-ai-index.com.