# Observe.AI alternatives: what AI models name instead, October 2026

GTM AI Recommendation Index, October 2026 Edition. 222 of the 252 answers in the 1 category where Observe.AI holds a standing named it neither first nor as an alternative; these are the first choices those answers made. Page: https://gtm-ai-index.com/vendors/observe-ai/alternatives/

## Named instead, most often (every category and segment added)

- EvaluAgent: 38
- CloudTalk: 16
- Scorebuddy: 16
- Zendesk QA: 12
- Voxjar: 10
- Dialpad: 7

## Contact center quality assurance

**Small business**: 84 of 84 answers did not name Observe.AI (Observe.AI is #11 of 12 at 0%).

- EvaluAgent: first choice in 19 of those 84
- CloudTalk: first choice in 14 of those 84
- Voxjar: first choice in 10 of those 84
- Scorebuddy: first choice in 8 of those 84
- Zendesk QA: first choice in 6 of those 84
- Dialpad: first choice in 5 of those 84
- ScorebuddyCX: first choice in 4 of those 84
- Convin: first choice in 3 of those 84

**Mid-market**: 74 of 84 answers did not name Observe.AI (Observe.AI is #9 of 13 at 2%).

- EvaluAgent: first choice in 14 of those 74
- Scorebuddy: first choice in 8 of those 74
- Zendesk QA: first choice in 6 of those 74
- Playvox QM: first choice in 3 of those 74
- ScorebuddyCX: first choice in 3 of those 74
- CloudTalk: first choice in 2 of those 74
- Dialpad: first choice in 2 of those 74
- MaestroQA: first choice in 2 of those 74

**Enterprise**: 64 of 84 answers did not name Observe.AI (Observe.AI is #4 of 14 at 9%).

- NICE CXone Quality Management: first choice in 7 of those 64
- Genesys Cloud CX: first choice in 6 of those 64
- EvaluAgent: first choice in 5 of those 64
- MaestroQA: first choice in 4 of those 64
- Salesforce Service Cloud: first choice in 2 of those 64
- VQ Online: first choice in 2 of those 64
- AmplifAI: first choice in 1 of those 64
- Balto: first choice in 1 of those 64

Published under CC BY 4.0. The output is the models' output; nothing here is a recommendation by the index.