# Notion alternatives: what AI models name instead, September 2026

GTM AI Recommendation Index, September 2026 Edition. 147 of the 216 answers in the 1 category where Notion holds a standing named it neither first nor as an alternative; these are the first choices those answers made. Page: https://gtm-ai-index.com/vendors/notion/alternatives/

## Named instead, most often (every category and segment added)

- Zendesk: 14
- Freshdesk: 10
- Helpjuice: 10
- Document360: 9
- Confluence: 7
- Plain: 6

## Knowledge base and self-service

**Small business**: 34 of 72 answers did not name Notion (Notion is #1 of 16 at 38%).

- Freshdesk: first choice in 4 of those 34
- Help Scout: first choice in 4 of those 34
- Zoho Desk: first choice in 3 of those 34
- Plain: first choice in 2 of those 34
- Confluence: first choice in 1 of those 34
- Document360: first choice in 1 of those 34
- Helpable: first choice in 1 of those 34
- HubSpot Service Hub: first choice in 1 of those 34

**Mid-market**: 52 of 72 answers did not name Notion (Notion is #1 of 16 at 18%).

- Document360: first choice in 6 of those 52
- Freshdesk: first choice in 6 of those 52
- Helpjuice: first choice in 3 of those 52
- Zendesk: first choice in 3 of those 52
- Confluence: first choice in 2 of those 52
- Plain: first choice in 2 of those 52
- Pylon: first choice in 2 of those 52
- Guru: first choice in 1 of those 52

**Enterprise**: 61 of 72 answers did not name Notion (Notion is #11 of 11 at 0%).

- Zendesk: first choice in 11 of those 61
- Helpjuice: first choice in 7 of those 61
- Confluence: first choice in 4 of those 61
- Document360: first choice in 2 of those 61
- Plain: first choice in 2 of those 61
- Pylon: first choice in 2 of those 61
- Zendesk Guide: first choice in 2 of those 61
- Bloomfire: first choice in 1 of those 61

Published under CC BY 4.0. The output is the models' output; nothing here is a recommendation by the index.