# NICE inContact: how AI models rank it, October 2026

GTM AI Recommendation Index, October 2026 Edition. Named in 2 judge labels across 1 categories by 2 of 14 models. Page: https://gtm-ai-index.com/vendors/nice-incontact/

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| Contact center platforms | 0% | 68 | 50% | 2 |

## And against it

- "recent Trustpilot reviews mention support delays, bugs, and multiple outages; ... it's a caution sign" (GPT-5.4 mini, Contact center)

## The company

Nice Ltd; https://www.nice.com; Ra'anana, Israel; founded 1986; public, NICE on Nasdaq. From Wikidata, fetched 2026-09-14.

## Record

- Method: https://gtm-ai-index.com/methodology/
- Raw judge labels and full responses: https://gtm-ai-index.com/data/
- License: CC BY 4.0. Cite as GTM AI Recommendation Index, October 2026 Edition, gtm-ai-index.com.