# NICE CXone alternatives: what AI models name instead, October 2026

GTM AI Recommendation Index, October 2026 Edition. 197 of the 252 answers in the 1 category where NICE CXone holds a standing named it neither first nor as an alternative; these are the first choices those answers made. Page: https://gtm-ai-index.com/vendors/nice-cxone/alternatives/

## Named instead, most often (every category and segment added)

- Aircall: 23
- CloudTalk: 22
- Dialpad Ai Contact Center: 18
- LiveAgent: 17
- Genesys Cloud CX: 11
- Five9: 10

## Contact center platforms

**Small business**: 84 of 84 answers did not name NICE CXone.

- Aircall: first choice in 23 of those 84
- CloudTalk: first choice in 16 of those 84
- Dialpad Ai Contact Center: first choice in 13 of those 84
- LiveAgent: first choice in 12 of those 84
- Nextiva: first choice in 8 of those 84
- JustCall: first choice in 4 of those 84
- Freshcaller: first choice in 3 of those 84
- RingCX: first choice in 3 of those 84

**Mid-market**: 72 of 84 answers did not name NICE CXone (NICE CXone is #7 of 13 at 4%).

- Five9: first choice in 10 of those 72
- CloudTalk: first choice in 6 of those 72
- Talkdesk: first choice in 6 of those 72
- Dialpad Ai Contact Center: first choice in 5 of those 72
- LiveAgent: first choice in 5 of those 72
- Freshcaller: first choice in 3 of those 72
- Freshdesk Contact Center: first choice in 3 of those 72
- Genesys Cloud CX: first choice in 3 of those 72

**Enterprise**: 41 of 84 answers did not name NICE CXone (NICE CXone is #2 of 9 at 15%).

- Genesys Cloud CX: first choice in 8 of those 41
- Amazon Connect: first choice in 2 of those 41
- Five9 Intelligent Cloud Contact Center Platform: first choice in 1 of those 41
- Microsoft Teams Voice: first choice in 1 of those 41
- NICE CXone Mpower: first choice in 1 of those 41
- Nextiva: first choice in 1 of those 41
- RingCX: first choice in 1 of those 41
- RingCentral Events: first choice in 1 of those 41

Published under CC BY 4.0. The output is the models' output; nothing here is a recommendation by the index.