# Nextiva alternatives: what AI models name instead, October 2026

GTM AI Recommendation Index, October 2026 Edition. 208 of the 252 answers in the 1 category where Nextiva holds a standing named it neither first nor as an alternative; these are the first choices those answers made. Page: https://gtm-ai-index.com/vendors/nextiva/alternatives/

## Named instead, most often (every category and segment added)

- Genesys Cloud CX: 52
- NICE CXone: 23
- Aircall: 14
- CloudTalk: 12
- Dialpad Ai Contact Center: 10
- Five9: 9

## Contact center platforms

**Small business**: 52 of 84 answers did not name Nextiva (Nextiva is #4 of 15 at 9%).

- Aircall: first choice in 14 of those 52
- CloudTalk: first choice in 8 of those 52
- Dialpad Ai Contact Center: first choice in 6 of those 52
- LiveAgent: first choice in 5 of those 52
- JustCall: first choice in 4 of those 52
- RingCX: first choice in 3 of those 52
- Freshcaller: first choice in 2 of those 52
- Ringover: first choice in 2 of those 52

**Mid-market**: 74 of 84 answers did not name Nextiva (Nextiva is #9 of 13 at 2%).

- Five9: first choice in 9 of those 74
- Genesys Cloud CX: first choice in 8 of those 74
- Talkdesk: first choice in 7 of those 74
- NICE CXone: first choice in 6 of those 74
- CloudTalk: first choice in 4 of those 74
- Dialpad Ai Contact Center: first choice in 4 of those 74
- Freshcaller: first choice in 3 of those 74
- LiveAgent: first choice in 3 of those 74

**Enterprise**: 82 of 84 answers did not name Nextiva.

- Genesys Cloud CX: first choice in 44 of those 82
- NICE CXone: first choice in 17 of those 82
- Amazon Connect: first choice in 2 of those 82
- Salesforce Service Cloud: first choice in 2 of those 82
- Amazon Connect Customer: first choice in 1 of those 82
- Microsoft Teams Voice: first choice in 1 of those 82
- NICE CXone Mpower: first choice in 1 of those 82
- RingCX: first choice in 1 of those 82

Published under CC BY 4.0. The output is the models' output; nothing here is a recommendation by the index.