# Microsoft Dynamics 365 Customer Insights: how AI models rank it, October 2026

GTM AI Recommendation Index, October 2026 Edition. Named in 3 judge labels across 3 categories by 3 of 14 models. Page: https://gtm-ai-index.com/vendors/microsoft-dynamics-365-customer-insights/

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| Customer data platforms | 0% | 52 | 0% | 1 |
| Customer intelligence and data science | 0% | 100 | 0% | 1 |
| Marketing automation and campaign management | 0% | 31 | 0% | 1 |

## What the models said for it

- "AI-driven insights, Microsoft ecosystem integration; 3-year Leader." (Grok 4.1 Fast, Marketing automation)

## Movement since September 2026

Floor: 11 points of share, measured on the calibration repeat. A larger change is movement; a smaller one is noise.

- Customer intelligence and data science: 2% to 0%, −2. Inside the floor by 9 points · rank 17 → 100 of 142.
- Customer data platforms: 0% to 0%, ±0. Inside the floor by 11 points · rank 54 → 52 of 61.
- Marketing automation and campaign management: 0% to 0%, ±0. New · not ranked in September 2026 · rank 31 of 59.

## The company

Microsoft; https://www.microsoft.com/; Vancouver, Canada; founded 1975; about 228,000 employees (2024); public, 4338 on Hong Kong Stock Exchange. From Wikidata, fetched 2026-09-14.

## In its own words

What Microsoft Dynamics 365 Customer Insights's own pages state, read 2026-09-28. Stated by the vendor, not checked by the index.

- Positioning: Bringen Sie Daten und Interaktion zusammen, um durchgängige agentische Kundenerlebnisse über Vertrieb, Marketing und Service hinweg zu ermöglichen. (https://www.microsoft.com/de-de/dynamics-365/products/customer-insights)
- For: null (https://www.microsoft.com/it-it/dynamics-365/products/customer-insights)
- Price stated: 1.700,00 $ Mandat/Monat, jährliche Abrechnung (https://www.microsoft.com/de-de/dynamics-365/products/customer-insights)
- Starting price: 1.700,00 $ (https://www.microsoft.com/de-de/dynamics-365/products/customer-insights)
- Free plan or trial: Kostenlos testen (https://www.microsoft.com/de-de/dynamics-365/products/customer-insights)
- Customers named: NAGA, Kodak Alaris, Campari Group, Valencia C.F., Lynk & Co, Tivoli Gardens, AEP Energy, Grupo Campari

## Record

- Method: https://gtm-ai-index.com/methodology/
- Raw judge labels and full responses: https://gtm-ai-index.com/data/
- License: CC BY 4.0. Cite as GTM AI Recommendation Index, October 2026 Edition, gtm-ai-index.com.