# Medallia alternatives: what AI models name instead, September 2026

GTM AI Recommendation Index, September 2026 Edition. 165 of the 216 answers in the 1 category where Medallia holds a standing named it neither first nor as an alternative; these are the first choices those answers made. Page: https://gtm-ai-index.com/vendors/medallia/alternatives/

## Named instead, most often (every category and segment added)

- Google Forms: 27
- Survicate: 16
- SurveyMonkey: 14
- CustomerGauge: 12
- Typeform: 12
- Retently: 10

## Customer feedback and surveys

**Small business**: 72 of 72 answers did not name Medallia (Medallia is #14 of 15 at 0%).

- Google Forms: first choice in 18 of those 72
- Survicate: first choice in 13 of those 72
- Typeform: first choice in 12 of those 72
- SurveyMonkey: first choice in 10 of those 72
- SurveySparrow: first choice in 6 of those 72
- Retently: first choice in 5 of those 72
- Tally: first choice in 3 of those 72
- CustomerGauge: first choice in 2 of those 72

**Mid-market**: 58 of 72 answers did not name Medallia (Medallia is #9 of 18 at 4%).

- Google Forms: first choice in 9 of those 58
- CustomerGauge: first choice in 6 of those 58
- Retently: first choice in 5 of those 58
- Survicate: first choice in 3 of those 58
- AskNicely: first choice in 2 of those 58
- Delighted: first choice in 2 of those 58
- SurveyMonkey: first choice in 2 of those 58
- SurveySparrow: first choice in 2 of those 58

**Enterprise**: 35 of 72 answers did not name Medallia (Medallia is #3 of 10 at 15%).

- Qualtrics: first choice in 6 of those 35
- CustomerGauge: first choice in 4 of those 35
- Pollfish: first choice in 2 of those 35
- SurveyMonkey: first choice in 2 of those 35
- AskNicely: first choice in 1 of those 35
- Medallia Experience Cloud: first choice in 1 of those 35
- ProProfs Survey Maker: first choice in 1 of those 35
- ProductLift: first choice in 1 of those 35

Published under CC BY 4.0. The output is the models' output; nothing here is a recommendation by the index.