# LiveChat: how AI models rank it, October 2026

GTM AI Recommendation Index, October 2026 Edition. Named in 4 judge labels across 3 categories by 4 of 14 models. Page: https://gtm-ai-index.com/vendors/livechat/

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| Conversational marketing platforms | 0% | 86 | 100% | 2 |
| Chatbots and conversational AI for support | 0% | 88 | 0% | 1 |
| In-app messaging and customer communications | 0% | 49 | 0% | 1 |

## What the models said for it

- "Budget-Friendly: LiveChat or Tidio for simpler needs." (Grok 4.1 Fast, In-app messaging)

## And against it

- "better for smaller teams or more basic chat needs, but usually less pipeline-focused for B2B" (GPT-5.4 mini, Conversational mktg)
- "Reviewers note deceptive free trials for Drift/Intercom/LiveChat" (Muse Glimmer 30B, Conversational mktg)

## The company

LiveChat; https://www.livechat.com; founded 2002. From Wikidata, fetched 2026-09-14.

## In its own words

What LiveChat's own pages state, read 2026-10-05. Stated by the vendor, not checked by the index.

- Positioning: The best AI live chat software for business, perfect for ecommerce and B2B. (https://www.livechat.com/)
- For: business; designed for B2B SaaS companies and ecommerce stores (https://www.livechat.com/)
- Price stated: Starts from $19 monthly (https://www.livechat.com/)
- Starting price: 19 (https://www.livechat.com/)
- Free plan or trial: Free 14-day trial No credit card required (https://www.livechat.com/)
- Integrations claimed: 200 (https://www.livechat.com/)
- Certifications: WCAG 2.1 Level AA, HIPAA, GDPR Compliance, HIPAA Readiness, Privacy Shield Certified, CSA STAR Certification
- Hosting: US, EU, Europe, European Union
- Customers named: Sephora, Luxury Estates International, GreenState Credit Union, Kent Bicycles Service Center, The Cake Planner, MONTBLANC LMDM, ÓRTTU, Aylala

## What it publishes

Every page livechat.com exposes, read 2026-09-29: 2150 addresses. By kind, pages and the last 90 days:

- blog: 16 pages, 1 in the last 90 days, latest 2026-08-20
- case study: 48 pages, 0 in the last 90 days, latest undated
- webinar or virtual event: 24 pages, 0 in the last 90 days, latest undated
- report or ebook: 10 pages, 0 in the last 90 days, latest 2018-02-19
- comparison: 20 pages, 2 in the last 90 days, latest 2026-08-21
- template or tool: 6 pages, 0 in the last 90 days, latest undated
- glossary or explainer: 13 pages, 0 in the last 90 days, latest 2026-02-13
- podcast or video: 101 pages, 0 in the last 90 days, latest undated
- news or press: 6 pages, 0 in the last 90 days, latest undated
- Recent: 2026-08-21 comparison: Help scout alternatives https://www.livechat.com/success/help-scout-alternatives
- Recent: 2026-08-20 blog: Customer service automation software https://www.livechat.com/customer-service-automation-software
- Recent: 2026-08-20 comparison: Gorgias alternatives https://www.livechat.com/success/gorgias-alternatives
- Recent: 2026-02-13 glossary or explainer: What is the best typing speed https://www.livechat.com/success/what-is-the-best-typing-speed
- Recent: 2024-12-13 glossary or explainer: What is live chat https://www.livechat.com/success/what-is-live-chat
- Recent: 2021-08-26 blog: Welcome https://heroguides.livechat.com/blog/welcome

## Record

- Method: https://gtm-ai-index.com/methodology/
- Raw judge labels and full responses: https://gtm-ai-index.com/data/
- License: CC BY 4.0. Cite as GTM AI Recommendation Index, October 2026 Edition, gtm-ai-index.com.