# LiveAgent: how AI models rank it, October 2026

GTM AI Recommendation Index, October 2026 Edition. Named in 29 judge labels across 5 categories by 13 of 14 models. Page: https://gtm-ai-index.com/vendors/liveagent/

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| Contact center platforms | 9% | 5 | 0% | 12 |
| Chatbots and conversational AI for support | 2% | 11 | 0% | 5 |
| Customer support and helpdesk | 0% | 22 | 30% | 10 |
| Contact center quality assurance | 0% | 46 | 0% | 1 |
| Knowledge base and self-service | 0% | 48 | 0% | 1 |

## What the models said for it

- "LiveAgent: Starting at a low price point, LiveAgent is a highly affordable option that is great for voice-first teams and has a fast setup." (Llama 4 Maverick, Contact center)
- "LiveAgent stands out as one of the cheapest options, starting at $15 per user/month, making it an excellent choice for tight budgets." (Claude Haiku 4.5, Contact center)
- "LiveAgent, CloudTalk, and Freshcaller are widely considered the best options in 2026 due to their low entry costs" (Qwen 3.7 Flash, Contact center)
- "LiveAgent is one of the strongest low-cost contact center options because it starts at $15 per agent/month" (Perplexity Sonar, Contact center)

## And against it

- "its interface is considered dated. Additionally, add-ons for social channels come at extra cost" (Mistral Small, Helpdesk)
- "it has a dated interface, and social channel add-ons cost extra" (Llama 4 Maverick, Helpdesk)
- "Not categorically "bad," but with some notable concerns" (DeepSeek V4 Flash, Helpdesk)

## In its own words

What LiveAgent's own pages state, read 2026-09-28. Stated by the vendor, not checked by the index.

- Positioning: Help Desk Software & Live Chat; an all‑in‑one customer service platform with AI chatbot, live chat, ticketing, and call center (https://liveagent.com/)
- For: customer support teams (https://liveagent.com/)
- Price stated: LiveAgent pricing starts at $15 per agent/month (billed annually) (https://liveagent.com/)
- Starting price: 15 (https://liveagent.com/)
- Free plan or trial: 30-day free trial that requires no credit card (https://liveagent.com/)
- Integrations claimed: 200 (https://liveagent.com/); 216 (https://www.liveagent.com/integrations) (pages disagree)
- Certifications: GDPR
- Hosting: EU, US, SG, worldwide
- Customers named: M4Markets, CS Apparel Group, TAZAR Group, The Workplace Depot, CSI Products, Lucky-Bike, Slido, Partly

## What it publishes

Every page liveagent.com exposes, read 2026-09-29: 3130 addresses. By kind, pages and the last 90 days:

- blog: 245 pages, 67 in the last 90 days, latest 2026-09-22
- case study: 39 pages, 0 in the last 90 days, latest 2026-02-25
- webinar or virtual event: 5 pages, 0 in the last 90 days, latest 2026-01-20
- conference or event: 1 pages, 0 in the last 90 days, latest 2026-01-20
- report or ebook: 13 pages, 0 in the last 90 days, latest 2026-01-20
- comparison: 101 pages, 72 in the last 90 days, latest 2026-09-22
- template or tool: 175 pages, 1 in the last 90 days, latest 2026-09-10
- glossary or explainer: 62 pages, 5 in the last 90 days, latest 2026-09-22
- news or press: 1 pages, 0 in the last 90 days, latest 2020-08-01
- Recent: 2026-09-22 comparison: Outlook alternative https://www.liveagent.com/outlook-alternative
- Recent: 2026-09-22 comparison: Call center alternatives https://www.liveagent.com/call-center-alternatives
- Recent: 2026-09-22 blog: Social media customer service https://www.liveagent.com/social-media-customer-service
- Recent: 2026-09-22 comparison: Collab alternative https://www.liveagent.com/collab-alternative
- Recent: 2026-09-22 comparison: Desk com alternative https://www.liveagent.com/desk-com-alternative
- Recent: 2026-09-22 comparison: Helprace alternative https://www.liveagent.com/helprace-alternative

## Record

- Method: https://gtm-ai-index.com/methodology/
- Raw judge labels and full responses: https://gtm-ai-index.com/data/
- License: CC BY 4.0. Cite as GTM AI Recommendation Index, October 2026 Edition, gtm-ai-index.com.