# Level AI: how AI models rank it, October 2026

GTM AI Recommendation Index, October 2026 Edition. Named in 15 judge labels across 4 categories by 9 of 14 models. Page: https://gtm-ai-index.com/vendors/level-ai/

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| Contact center quality assurance | 2% | 9 | 0% | 12 |
| AI voice agents | 0% | 49 | 0% | 1 |
| Call tracking platforms | 0% | 42 | 0% | 1 |
| Conversational intelligence and call recording | 0% | 38 | 0% | 1 |

## What the models said for it

- "my default recommendation is Level AI if you want the most balanced mix of AI-powered QA, omnichannel coverage, and mid-market fit" (GPT-5.4 mini, Contact center QA)
- "often ranked #1 for comprehensive QA" (DeepSeek V4 Flash, Contact center QA)
- "Level AI is recommended for mid-market contact centers consolidating conversation intelligence and QA on one platform" (Claude Haiku 4.5, Contact center QA)
- "Level AI analyzes 100% of customer service recordings for intent, sentiment, scenarios, and quality scores" (Claude Haiku 4.5, Conversation intel)

## In its own words

What Level AI's own pages state, read 2026-10-05. Stated by the vendor, not checked by the index.

- Positioning: AI + human intelligence through the full customer journey (https://thelevel.ai/)
- For: enterprise contact centers (https://thelevel.ai/)
- Integrations claimed: 40 (https://thelevel.ai/); 51 (https://thelevel.ai/integrations) (pages disagree)
- Certifications: ISO 27001, HIPAA, SOC2, PCI, GDPR, SOC 2 Type 2, HITRUST, ISO/IEC 42001 2023
- Customers named: Fortune 500 healthcare, financial services, and retail environments, Vista, Custom Ink, Purple Innovation, VistaPrint, Smartsheet, Ollie Pets, Via Transportation

## What it publishes

Every page thelevel.ai exposes, read 2026-09-29: 686 addresses. By kind, pages and the last 90 days:

- blog: 318 pages, 78 in the last 90 days, latest 2026-09-29
- case study: 30 pages, 29 in the last 90 days, latest 2026-09-29
- webinar or virtual event: 2 pages, 2 in the last 90 days, latest 2026-09-29
- conference or event: 3 pages, 2 in the last 90 days, latest 2026-09-29
- report or ebook: 5 pages, 5 in the last 90 days, latest 2026-09-29
- comparison: 35 pages, 26 in the last 90 days, latest 2026-09-29
- template or tool: 3 pages, 3 in the last 90 days, latest 2026-09-29
- glossary or explainer: 51 pages, 48 in the last 90 days, latest 2026-09-29
- Recent: 2026-09-29 glossary or explainer: Glossary https://thelevel.ai/glossary
- Recent: 2026-09-29 template or tool: Roi calculator https://thelevel.ai/roi-calculator
- Recent: 2026-09-29 conference or event: Levelup 2025 level ai cx summit https://thelevel.ai/levelup-2025-level-ai-cx-summit
- Recent: 2026-09-29 report or ebook: Ebook test https://thelevel.ai/resource/ebook-test
- Recent: 2026-09-29 report or ebook: Unifying cx after merger acquisition ebook https://thelevel.ai/resource/unifying-cx-after-merger-acquisition-ebook
- Recent: 2026-09-29 glossary or explainer: What is after call work acw https://thelevel.ai/glossary/what-is-after-call-work-acw

## Record

- Method: https://gtm-ai-index.com/methodology/
- Raw judge labels and full responses: https://gtm-ai-index.com/data/
- License: CC BY 4.0. Cite as GTM AI Recommendation Index, October 2026 Edition, gtm-ai-index.com.