# Khoros: how AI models rank it, September 2026

GTM AI Recommendation Index, September 2026 Edition. Named in 18 judge labels across 2 categories by 10 of 12 models. Page: https://gtm-ai-index.com/vendors/khoros/

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| Community platforms | 0% | 61 | 43% | 14 |
| Social media management | 0% | 46 | 50% | 4 |

## What the models said for it

- "| Salesforce / Enterprise CRM | Khoros | Salesforce Experience Cloud |" (Gemini 3.5 Flash, Community)
- "Sprinklr, Khoros (if social is mission-critical)" (Kimi K2, Social media)
- "Large audience control | Analytics across scale" (MiniMax M2.5, Community)
- "Khoros (AI/moderation)" (Grok 4.1 Fast, Community)

## And against it

- "Avoid Legacy Enterprise Monoliths (e.g., Salesforce Experience Cloud, Khoros)" (Gemini 3.5 Flash, Community)
- "Khoros (enterprise-only) are usually out of reach for budget-conscious companies." (Gemini 3.5 Flash, Community)
- "has faced concerns about product direction and support quality after acquisition" (Perplexity Sonar, Community)
- "Designed for small-to-mid companies (not overkill like enterprise Khoros)" (Grok 4.1 Fast, Community)

## The company

Khoros, LLC; https://khoros.com/; Austin, United States; founded 2010. From Wikidata, fetched 2026-09-14.

## Record

- Method: https://gtm-ai-index.com/methodology/
- Raw judge labels and full responses: https://gtm-ai-index.com/data/
- License: CC BY 4.0. Cite as GTM AI Recommendation Index, September 2026 Edition, gtm-ai-index.com.