# Kayako: how AI models rank it, October 2026

GTM AI Recommendation Index, October 2026 Edition. Named in 8 judge labels across 3 categories by 6 of 14 models. Page: https://gtm-ai-index.com/vendors/kayako/

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| Chatbots and conversational AI for support | 2% | 13 | 0% | 2 |
| Customer support and helpdesk | 0% | 41 | 40% | 5 |
| Contact center quality assurance | 0% | 45 | 0% | 1 |

## What the models said for it

- "Kayako - best for mid-market teams scaling support without scaling headcount, with AI-native live chat and expert implementation." (Llama 4 Maverick, Support chatbots)
- "Safer alternatives to consider: Platforms like Intercom, Gorgias, or Kayako often get fewer complaints" (Grok 4.1 Fast, Helpdesk)
- "tiered pricing based on agents... Inbox: $15/agent/month for basic monitoring and recording" (Muse Glimmer 30B, Contact center QA)
- "Best AI-native conversational support with implementation support: Kayako" (Perplexity Sonar, Support chatbots)

## And against it

- "Reasons to be cautious: Since its acquisition in 2018, Kayako has had a slower pace of product development." (Mistral Small, Helpdesk)
- "it has a slower product development pace since its acquisition in 2018" (Llama 4 Maverick, Helpdesk)

## Movement since September 2026

Floor: 11 points of share, measured on the calibration repeat. A larger change is movement; a smaller one is noise.

- Chatbots and conversational AI for support: 0% to 2%, +2. Inside the floor by 9 points · rank 51 → 13 of 114.
- Customer support and helpdesk: 0% to 0%, ±0. Inside the floor by 11 points · rank 47 → 41 of 55.

## The company

Kayako; https://www.kayako.com. From Wikidata, fetched 2026-09-14.

## In its own words

What Kayako's own pages state, read 2026-10-05. Stated by the vendor, not checked by the index.

- Positioning: AI Help Desk and Customer Support Platform; Kayako's AI-first customer support platform (https://kayako.com/)
- For: Support leaders; support professionals at leading companies (https://kayako.com/)
- Price stated: Pricing (https://kayako.com/)
- Starting price: $1 (https://kayako.com/pricing)
- Integrations claimed: 8 (https://kayako.com/pricing)
- Certifications: SOC 2 Type II, GDPR, SSO/SAML, SOC 2 Compliant, SSAE-16 (SOC 1, SOC 2, SOC 3), PCI DSS, ISO 27001, ISO 27017
- Customers named: Trilogy, Aurea, Khoros, IgniteTech, Contently

## What it publishes

Every page kayako.com exposes, read 2026-09-29: 636 addresses. By kind, pages and the last 90 days:

- blog: 452 pages, 39 in the last 90 days, latest 2026-09-13
- case study: 6 pages, 0 in the last 90 days, latest 2026-05-10
- webinar or virtual event: 6 pages, 0 in the last 90 days, latest 2026-03-06
- conference or event: 2 pages, 0 in the last 90 days, latest 2026-01-27
- report or ebook: 3 pages, 0 in the last 90 days, latest 2026-03-03
- comparison: 58 pages, 4 in the last 90 days, latest 2026-07-21
- template or tool: 15 pages, 12 in the last 90 days, latest 2026-08-16
- glossary or explainer: 12 pages, 2 in the last 90 days, latest 2026-07-09
- podcast or video: 1 pages, 0 in the last 90 days, latest 2026-03-12
- news or press: 1 pages, 0 in the last 90 days, latest 2026-03-05
- Recent: 2026-09-13 blog: Top revenue intelligence platforms b2b sales https://kayako.com/blog/top-revenue-intelligence-platforms-b2b-sales
- Recent: 2026-09-13 blog: Modern cold calling techniques b2b sales https://kayako.com/blog/modern-cold-calling-techniques-b2b-sales
- Recent: 2026-09-12 blog: Best crm small b2b sales pipeline https://kayako.com/blog/best-crm-small-b2b-sales-pipeline
- Recent: 2026-09-12 blog: B2b sales copywriting subject lines https://kayako.com/blog/b2b-sales-copywriting-subject-lines
- Recent: 2026-09-12 blog: Best sales intelligence tools b2b contact data https://kayako.com/blog/best-sales-intelligence-tools-b2b-contact-data
- Recent: 2026-08-30 blog: Tech sales https://kayako.com/blog/tech-sales

## Record

- Method: https://gtm-ai-index.com/methodology/
- Raw judge labels and full responses: https://gtm-ai-index.com/data/
- License: CC BY 4.0. Cite as GTM AI Recommendation Index, October 2026 Edition, gtm-ai-index.com.