# Jira: how AI models rank it, September 2026

GTM AI Recommendation Index, September 2026 Edition. Named in 3 judge labels across 3 categories by 3 of 12 models. Page: https://gtm-ai-index.com/vendors/jira/

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| Customer support and helpdesk | 0% | 52 | 100% | 1 |
| Knowledge base and self-service | 0% | 86 | 100% | 1 |
| Workflow automation and iPaaS | 0% | 67 | 100% | 1 |

## And against it

- "Avoid: Jira / Trello / Asana (As primary KBs)" (Qwen 3.7 Flash, Knowledge base)
- "While Jira can be a workflow automation tool, it's often limited when teams need to sync work across other tools" (Claude Haiku 4.5, Automation & iPaaS)
- "Both have been targeted by credential-based attacks (HELLCAT threat group)" (GLM 4.7 FlashX, Helpdesk)

## Record

- Method: https://gtm-ai-index.com/methodology/
- Raw judge labels and full responses: https://gtm-ai-index.com/data/
- License: CC BY 4.0. Cite as GTM AI Recommendation Index, September 2026 Edition, gtm-ai-index.com.