# IrisAgent: how AI models rank it, October 2026

GTM AI Recommendation Index, October 2026 Edition. Named in 1 judge labels across 1 categories by 1 of 14 models. Page: https://gtm-ai-index.com/vendors/irisagent/

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| Contact center quality assurance | 2% | 17 | 0% | 1 |

## What the models said for it

- "Best Overall: IrisAgent - brings QA into the same platform that resolves and routes tickets" (Claude Haiku 4.5, Contact center QA)

## In its own words

What IrisAgent's own pages state, read 2026-10-05. Stated by the vendor, not checked by the index.

- Positioning: IrisAgent is an AI customer support automation platform and helpdesk overlay that resolves, assists, and scores every helpdesk interaction. (https://irisagent.com/)
- For: support teams (https://irisagent.com/)
- Price stated: Free plan available. Standard and Enterprise plans require contacting sales. (https://irisagent.com/)
- Starting price: 0 (https://irisagent.com/)
- Free plan or trial: Free plan available (https://irisagent.com/)
- Integrations claimed: 15 (https://irisagent.com/pricing)
- Certifications: SOC 2 Type II, GDPR, HIPAA, GDPR Compliant, HIPAA Ready, CCPA, PCI DSS
- Hosting: own data center, own cloud (VPC on AWS, Azure, or Google Cloud)
- Customers named: Dropbox, Tekion, Zuora, Teachmint, Larian Studios, Logz.io, InvoiceCloud, CAMP Systems

## What it publishes

Every page irisagent.com exposes, read 2026-10-05: 465 addresses. By kind, pages and the last 90 days:

- blog: 206 pages, 25 in the last 90 days, latest 2026-09-30
- case study: 8 pages, 0 in the last 90 days, latest undated
- webinar or virtual event: 4 pages, 0 in the last 90 days, latest undated
- conference or event: 1 pages, 0 in the last 90 days, latest undated
- report or ebook: 7 pages, 0 in the last 90 days, latest 2023-08-01
- comparison: 26 pages, 6 in the last 90 days, latest 2026-09-11
- template or tool: 4 pages, 0 in the last 90 days, latest 2025-11-26
- glossary or explainer: 17 pages, 3 in the last 90 days, latest 2026-07-15
- Recent: 2026-09-30 blog: Prompt injection defense customer support ai https://irisagent.com/blog/prompt-injection-defense-customer-support-ai
- Recent: 2026-09-29 blog: Chargeback automation https://irisagent.com/blog/chargeback-automation
- Recent: 2026-09-22 blog: Conversational ai assistant for customer support https://irisagent.com/blog/conversational-ai-assistant-for-customer-support
- Recent: 2026-09-21 blog: Best ai ticket routing and triage software 2026 https://irisagent.com/blog/best-ai-ticket-routing-and-triage-software-2026
- Recent: 2026-09-19 blog: Best multichannel helpdesk live chat platforms in 2026 https://irisagent.com/blog/best-multichannel-helpdesk-live-chat-platforms-in-2026
- Recent: 2026-09-18 blog: Best post call automation software for customer support in 2026 https://irisagent.com/blog/best-post-call-automation-software-for-customer-support-in-2026

## Record

- Method: https://gtm-ai-index.com/methodology/
- Raw judge labels and full responses: https://gtm-ai-index.com/data/
- License: CC BY 4.0. Cite as GTM AI Recommendation Index, October 2026 Edition, gtm-ai-index.com.