# Intercom alternatives: what AI models name instead, September 2026 GTM AI Recommendation Index, September 2026 Edition. 643 of the 864 answers in the 4 categories where Intercom holds a standing named it neither first nor as an alternative; these are the first choices those answers made. Page: https://gtm-ai-index.com/vendors/intercom/alternatives/ ## Named instead, most often (every category and segment added) - Freshdesk: 40 - Zendesk: 39 - Notion: 37 - Zoho Desk: 34 - Tidio: 30 - Help Scout: 28 ## Chatbots and conversational AI for support **Small business**: 39 of 72 answers did not name Intercom (Intercom is #2 of 11 at 20%). - Tidio: first choice in 19 of those 39 - Freshchat: first choice in 3 of those 39 - Chatbase: first choice in 2 of those 39 - Crisp: first choice in 2 of those 39 - Drift: first choice in 1 of those 39 - Freshdesk: first choice in 1 of those 39 - HubSpot Chatbot Builder: first choice in 1 of those 39 - Hyperleap AI: first choice in 1 of those 39 **Mid-market**: 40 of 72 answers did not name Intercom (Intercom is #1 of 10 at 35%). - Tidio: first choice in 10 of those 40 - Zoho Desk: first choice in 3 of those 40 - Chatsy: first choice in 1 of those 40 - Help Scout: first choice in 1 of those 40 - Helply: first choice in 1 of those 40 - HubSpot Service Hub + Breeze Customer Agent: first choice in 1 of those 40 - Plain: first choice in 1 of those 40 - Zoho SalesIQ: first choice in 1 of those 40 **Enterprise**: 45 of 72 answers did not name Intercom (Intercom is #1 of 12 at 12%). - Kore.ai: first choice in 6 of those 45 - Ada: first choice in 2 of those 45 - Cognigy: first choice in 2 of those 45 - Fini: first choice in 2 of those 45 - Rasa: first choice in 2 of those 45 - ASAPP: first choice in 1 of those 45 - Ada.cx: first choice in 1 of those 45 - Boost.ai: first choice in 1 of those 45 ## In-app messaging and customer communications **Small business**: 55 of 72 answers did not name Intercom (Intercom is #3 of 12 at 7%). - OneSignal: first choice in 12 of those 55 - Crisp: first choice in 6 of those 55 - Gleap: first choice in 4 of those 55 - tawk.to: first choice in 3 of those 55 - ActiveCampaign: first choice in 2 of those 55 - CometChat: first choice in 2 of those 55 - Front: first choice in 2 of those 55 - Product Fruits: first choice in 2 of those 55 **Mid-market**: 46 of 72 answers did not name Intercom (Intercom is #1 of 15 at 20%). - OneSignal: first choice in 5 of those 46 - Signal: first choice in 4 of those 46 - Tencent RTC Chat: first choice in 3 of those 46 - Userpilot: first choice in 3 of those 46 - Pushwoosh: first choice in 2 of those 46 - Stream: first choice in 2 of those 46 - Braze: first choice in 1 of those 46 - Crisp: first choice in 1 of those 46 **Enterprise**: 48 of 72 answers did not name Intercom (Intercom is #1 of 13 at 23%). - Braze: first choice in 9 of those 48 - Microsoft Teams: first choice in 2 of those 48 - OneSignal: first choice in 2 of those 48 - Sendbird: first choice in 2 of those 48 - Slack Enterprise Grid: first choice in 2 of those 48 - Stream: first choice in 2 of those 48 - Userpilot: first choice in 2 of those 48 - Wire: first choice in 2 of those 48 ## Knowledge base and self-service **Small business**: 70 of 72 answers did not name Intercom. - Notion: first choice in 26 of those 70 - Slite: first choice in 11 of those 70 - Freshdesk: first choice in 5 of those 70 - Help Scout: first choice in 4 of those 70 - Plain: first choice in 3 of those 70 - Slab: first choice in 3 of those 70 - Zoho Desk: first choice in 3 of those 70 - Confluence: first choice in 2 of those 70 **Mid-market**: 63 of 72 answers did not name Intercom (Intercom is #11 of 16 at 2%). - Notion: first choice in 11 of those 63 - Document360: first choice in 8 of those 63 - Confluence: first choice in 5 of those 63 - Plain: first choice in 4 of those 63 - BookStack: first choice in 3 of those 63 - Freshdesk: first choice in 3 of those 63 - Helpjuice: first choice in 3 of those 63 - ProProfs Knowledge Base: first choice in 2 of those 63 **Enterprise**: 69 of 72 answers did not name Intercom. - Zendesk: first choice in 9 of those 69 - Helpjuice: first choice in 8 of those 69 - Confluence: first choice in 7 of those 69 - Document360: first choice in 3 of those 69 - Plain: first choice in 3 of those 69 - Pylon: first choice in 2 of those 69 - Zendesk Guide: first choice in 2 of those 69 - Atlassian Confluence: first choice in 1 of those 69 ## Customer support and helpdesk **Small business**: 61 of 72 answers did not name Intercom (Intercom is #10 of 10 at 0%). - Help Scout: first choice in 22 of those 61 - Zoho Desk: first choice in 18 of those 61 - Freshdesk: first choice in 17 of those 61 - HubSpot Service Hub: first choice in 2 of those 61 - TeamSupport: first choice in 2 of those 61 - Pylon: first choice in 1 of those 61 - Tidio: first choice in 1 of those 61 - Zendesk: first choice in 1 of those 61 **Mid-market**: 47 of 72 answers did not name Intercom (Intercom is #7 of 14 at 0%). - Zoho Desk: first choice in 10 of those 47 - Freshdesk: first choice in 9 of those 47 - Pylon: first choice in 2 of those 47 - Zendesk: first choice in 2 of those 47 - HappyFox: first choice in 1 of those 47 - Help Scout: first choice in 1 of those 47 - HubSpot Service Hub: first choice in 1 of those 47 - Supportbench: first choice in 1 of those 47 **Enterprise**: 60 of 72 answers did not name Intercom (Intercom is #9 of 10 at 0%). - Zendesk: first choice in 27 of those 60 - Salesforce Service Cloud: first choice in 7 of those 60 - Freshdesk: first choice in 5 of those 60 - HaloITSM: first choice in 1 of those 60 - HappyFox: first choice in 1 of those 60 - HelpDesk by LiveChat: first choice in 1 of those 60 - Helply: first choice in 1 of those 60 - Jira Service Management: first choice in 1 of those 60 Published under CC BY 4.0. The output is the models' output; nothing here is a recommendation by the index.