# InMoment: how AI models rank it, September 2026

GTM AI Recommendation Index, September 2026 Edition. Named in 17 judge labels across 2 categories by 9 of 12 models. Page: https://gtm-ai-index.com/vendors/inmoment/

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| Customer feedback and surveys | 2% | 27 | 33% | 12 |
| Customer intelligence and data science | 0% | 41 | 0% | 5 |

## What the models said for it

- "If you need enterprise depth ($25K–$50K/year): Qualtrics, Medallia, or InMoment" (Kimi K2, Feedback)
- "InMoment is the best AI-based customer feedback analytics software" (Llama 4 Maverick, Customer intel)
- "InMoment - Best for AI-based customer feedback analytics." (Mistral Small, Customer intel)
- "Enterprise experience + text analytics, insight communities" (DeepSeek V4 Flash, Feedback)

## And against it

- "InMoment - This platform has several concerns: ... rigid dashboards, custom reports that require the InMoment team" (Claude Haiku 4.5, Feedback)
- "Overhyped Enterprise Tools: Like Medallia/InMoment—expensive, complex for non-experts." (Grok 4.1 Fast, Feedback)
- "Heavy services dependency ... Roadmap uncertainty" (Kimi K2, Feedback)
- "Given the acquisition upheaval and vendor lock-in, there's significant uncertainty around this platform's continued viability" (DeepSeek V4 Flash, Feedback)

## The company

InMoment; https://inmoment.com/; Salt Lake City; founded 2002. From Wikidata, fetched 2026-09-14.

## Record

- Method: https://gtm-ai-index.com/methodology/
- Raw judge labels and full responses: https://gtm-ai-index.com/data/
- License: CC BY 4.0. Cite as GTM AI Recommendation Index, September 2026 Edition, gtm-ai-index.com.