# HubSpot Service Hub alternatives: what AI models name instead, September 2026

GTM AI Recommendation Index, September 2026 Edition. 533 of the 648 answers in the 3 categories where HubSpot Service Hub holds a standing named it neither first nor as an alternative; these are the first choices those answers made. Page: https://gtm-ai-index.com/vendors/hubspot-service-hub/alternatives/

## Named instead, most often (every category and segment added)

- Gainsight: 51
- Zendesk: 44
- Tidio: 43
- Intercom: 42
- Freshdesk: 33
- ChurnZero: 26

## Customer success platforms

**Small business**: 35 of 72 answers did not name HubSpot Service Hub (HubSpot Service Hub is #2 of 9 at 11%).

- Custify: first choice in 20 of those 35
- ClientSuccess: first choice in 4 of those 35
- ChurnZero: first choice in 3 of those 35
- Totango: first choice in 2 of those 35
- Vitally: first choice in 2 of those 35
- HubSpot CRM: first choice in 1 of those 35
- HubSpot Customer Success Workspace: first choice in 1 of those 35
- Skilljar: first choice in 1 of those 35

**Mid-market**: 61 of 72 answers did not name HubSpot Service Hub (HubSpot Service Hub is #4 of 10 at 5%).

- ChurnZero: first choice in 22 of those 61
- Vitally: first choice in 12 of those 61
- Gainsight: first choice in 5 of those 61
- Custify: first choice in 3 of those 61
- Skalin: first choice in 2 of those 61
- ClientSuccess: first choice in 1 of those 61
- Gainsight CS: first choice in 1 of those 61
- HubSpot Customer Success Workspace: first choice in 1 of those 61

**Enterprise**: 70 of 72 answers did not name HubSpot Service Hub.

- Gainsight: first choice in 46 of those 70
- Planhat: first choice in 2 of those 70
- Skalin: first choice in 2 of those 70
- ChurnZero: first choice in 1 of those 70
- Customerscore: first choice in 1 of those 70
- Gainsight CS: first choice in 1 of those 70
- Gainsight Customer Success: first choice in 1 of those 70
- Salesforce Service Cloud: first choice in 1 of those 70

## Customer support and helpdesk

**Small business**: 44 of 72 answers did not name HubSpot Service Hub (HubSpot Service Hub is #4 of 10 at 4%).

- Freshdesk: first choice in 12 of those 44
- Help Scout: first choice in 12 of those 44
- Zoho Desk: first choice in 11 of those 44
- TeamSupport: first choice in 2 of those 44
- Hiver: first choice in 1 of those 44
- Pylon: first choice in 1 of those 44
- Tidio: first choice in 1 of those 44

**Mid-market**: 52 of 72 answers did not name HubSpot Service Hub (HubSpot Service Hub is #4 of 14 at 2%).

- Freshdesk: first choice in 13 of those 52
- Zendesk: first choice in 7 of those 52
- Zoho Desk: first choice in 7 of those 52
- HappyFox: first choice in 1 of those 52
- Plain: first choice in 1 of those 52
- Pylon: first choice in 1 of those 52
- Supportbench: first choice in 1 of those 52
- TeamSupport: first choice in 1 of those 52

**Enterprise**: 68 of 72 answers did not name HubSpot Service Hub (HubSpot Service Hub is #8 of 10 at 0%).

- Zendesk: first choice in 33 of those 68
- Salesforce Service Cloud: first choice in 6 of those 68
- Freshdesk: first choice in 5 of those 68
- ServiceNow: first choice in 2 of those 68
- TeamSupport: first choice in 2 of those 68
- HaloITSM: first choice in 1 of those 68
- HappyFox: first choice in 1 of those 68
- HelpDesk by LiveChat: first choice in 1 of those 68

## Chatbots and conversational AI for support

**Small business**: 65 of 72 answers did not name HubSpot Service Hub (HubSpot Service Hub is #10 of 11 at 0%).

- Tidio: first choice in 33 of those 65
- Intercom: first choice in 10 of those 65
- Crisp: first choice in 4 of those 65
- Chatbase: first choice in 3 of those 65
- Freshdesk: first choice in 3 of those 65
- Freshchat: first choice in 2 of those 65
- Helply: first choice in 2 of those 65
- HubSpot Chatbot Builder: first choice in 2 of those 65

**Mid-market**: 66 of 72 answers did not name HubSpot Service Hub (HubSpot Service Hub is #8 of 10 at 0%).

- Intercom: first choice in 18 of those 66
- Tidio: first choice in 9 of those 66
- Zoho Desk: first choice in 3 of those 66
- Pylon: first choice in 2 of those 66
- TeamSupport: first choice in 2 of those 66
- Chatsy: first choice in 1 of those 66
- Decagon: first choice in 1 of those 66
- Freshdesk (Freshworks) — Freddy AI: first choice in 1 of those 66

**Enterprise**: 72 of 72 answers did not name HubSpot Service Hub.

- Intercom: first choice in 14 of those 72
- Kore.ai: first choice in 6 of those 72
- Ada: first choice in 5 of those 72
- Zendesk: first choice in 4 of those 72
- Zendesk AI: first choice in 4 of those 72
- TeamSupport: first choice in 3 of those 72
- Cognigy: first choice in 2 of those 72
- Fini: first choice in 2 of those 72

Published under CC BY 4.0. The output is the models' output; nothing here is a recommendation by the index.