# Hiver: how AI models rank it, October 2026

GTM AI Recommendation Index, October 2026 Edition. Named in 7 judge labels across 1 categories by 4 of 14 models. Page: https://gtm-ai-index.com/vendors/hiver/

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| Customer support and helpdesk | 0% | 15 | 0% | 7 |

## What the models said for it

- "If you use Gmail/Google Workspace: Hiver's free plan is an excellent starting point" (Kimi K2, Helpdesk)
- "Works inside Gmail/Outlook, simpler pricing, good for email-heavy teams" (Kimi K2, Helpdesk)
- "Hiver offers a lightweight shared inbox for smaller teams." (GLM 4.7 FlashX, Helpdesk)
- "Best For: B2B support teams looking for zero setup time." (Gemini 3.5 Flash, Helpdesk)

## Movement since September 2026

Floor: 11 points of share, measured on the calibration repeat. A larger change is movement; a smaller one is noise.

- Customer support and helpdesk: 0% to 0%, ±0. Inside the floor by 11 points · rank 14 → 15 of 55.

## The company

Hiver; https://hiverhq.com/; Palo Alto; founded 2011. From Wikidata, fetched 2026-09-14.

## What it publishes

Every page hiverhq.com exposes, read 2026-09-29: 768 addresses. By kind, pages and the last 90 days:

- blog: 492 pages, 11 in the last 90 days, latest 2026-09-23
- case study: 53 pages, 0 in the last 90 days, latest undated
- webinar or virtual event: 2 pages, 0 in the last 90 days, latest undated
- conference or event: 2 pages, 0 in the last 90 days, latest undated
- report or ebook: 8 pages, 0 in the last 90 days, latest undated
- comparison: 80 pages, 1 in the last 90 days, latest 2026-08-24
- template or tool: 1 pages, 0 in the last 90 days, latest undated
- glossary or explainer: 13 pages, 0 in the last 90 days, latest 2025-09-08
- podcast or video: 20 pages, 0 in the last 90 days, latest undated
- Recent: 2026-09-23 blog: Context in motion b2b support benchmark https://hiverhq.com/blog/context-in-motion-b2b-support-benchmark
- Recent: 2026-09-20 blog: Omnichannel customer service explained https://hiverhq.com/blog/omnichannel-customer-service-explained
- Recent: 2026-09-18 blog: Freshdesk pricing https://hiverhq.com/blog/freshdesk-pricing
- Recent: 2026-09-15 blog: Product updates august 2026 https://hiverhq.com/blog/product-updates-august-2026
- Recent: 2026-09-11 blog: Hiver mcp https://hiverhq.com/blog/hiver-mcp
- Recent: 2026-08-24 comparison: Best freshdesk alternatives https://hiverhq.com/blog/best-freshdesk-alternatives

## Record

- Method: https://gtm-ai-index.com/methodology/
- Raw judge labels and full responses: https://gtm-ai-index.com/data/
- License: CC BY 4.0. Cite as GTM AI Recommendation Index, October 2026 Edition, gtm-ai-index.com.