# Hiver alternatives: what AI models name instead, September 2026

GTM AI Recommendation Index, September 2026 Edition. 195 of the 216 answers in the 1 category where Hiver holds a standing named it neither first nor as an alternative; these are the first choices those answers made. Page: https://gtm-ai-index.com/vendors/hiver/alternatives/

## Named instead, most often (every category and segment added)

- Zendesk: 48
- Freshdesk: 45
- Zoho Desk: 20
- Help Scout: 18
- Salesforce Service Cloud: 8
- Pylon: 5

## Customer support and helpdesk

**Small business**: 59 of 72 answers did not name Hiver (Hiver is #6 of 10 at 0%).

- Freshdesk: first choice in 20 of those 59
- Help Scout: first choice in 18 of those 59
- Zoho Desk: first choice in 13 of those 59
- Pylon: first choice in 2 of those 59
- TeamSupport: first choice in 2 of those 59
- HubSpot Service Hub: first choice in 1 of those 59
- Zendesk: first choice in 1 of those 59

**Mid-market**: 65 of 72 answers did not name Hiver (Hiver is #11 of 14 at 0%).

- Freshdesk: first choice in 20 of those 65
- Zendesk: first choice in 11 of those 65
- Zoho Desk: first choice in 7 of those 65
- Pylon: first choice in 3 of those 65
- HappyFox: first choice in 1 of those 65
- Intercom: first choice in 1 of those 65
- Plain: first choice in 1 of those 65
- Supportbench: first choice in 1 of those 65

**Enterprise**: 71 of 72 answers did not name Hiver.

- Zendesk: first choice in 36 of those 71
- Salesforce Service Cloud: first choice in 8 of those 71
- Freshdesk: first choice in 5 of those 71
- ServiceNow: first choice in 2 of those 71
- TeamSupport: first choice in 2 of those 71
- HaloITSM: first choice in 1 of those 71
- HappyFox: first choice in 1 of those 71
- HelpDesk by LiveChat: first choice in 1 of those 71

Published under CC BY 4.0. The output is the models' output; nothing here is a recommendation by the index.