# HelpSpot: how AI models rank it, October 2026

GTM AI Recommendation Index, October 2026 Edition. Named in 1 judge labels across 1 categories by 1 of 14 models. Page: https://gtm-ai-index.com/vendors/helpspot/

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| Customer support and helpdesk | 0% | 43 | 100% | 1 |

## And against it

- "Limited integrations compared to larger suites; onboarding can feel less guided for new users." (GLM 4.7 FlashX, Helpdesk)

## Movement since September 2026

Floor: 11 points of share, measured on the calibration repeat. A larger change is movement; a smaller one is noise.

- Customer support and helpdesk: 0% to 0%, ±0. New · not ranked in September 2026 · rank 43 of 55.

## In its own words

What HelpSpot's own pages state, read 2026-10-05. Stated by the vendor, not checked by the index.

- Positioning: Help desk software that just works (https://www.helpspot.com/)
- For: organizations worldwide (https://www.helpspot.com/)
- Price stated: Simple annual pricing starting at $899/year for 3 agents. Every plan includes all features. No tiers, no add-ons, no per-ticket charges. AI features are included at no extra cost. Cloud and self-hosted are the same price. Non-profits and academic institutions get 15% off. (https://www.helpspot.com/)
- Starting price: 899 (https://www.helpspot.com/)
- Free plan or trial: Start with a 21-day free trial. No credit card required, full access to every feature. (https://www.helpspot.com/)
- Integrations claimed: 5000 (https://www.helpspot.com/)
- Certifications: GDPR compliance, SOC 1, SOC 2, SOC 3, ISO 27001, ISO 27017, ISO 27018, PCI DSS Level 1
- Hosting: US-East, Frankfurt, US Cloud (AWS US-East), EU Cloud (AWS Frankfurt for GDPR compliance), US-East Region, Frankfurt Region, US, EU
- Customers named: Vonage, Epson, University of Michigan, US Space Force, Northrop Grumman, Warner Music Group, Freeway Fleet Systems, The Silent Partner

## What it publishes

Every page helpspot.com exposes, read 2026-09-29: 388 addresses. By kind, pages and the last 90 days:

- blog: 159 pages, 7 in the last 90 days, latest 2026-09-29
- case study: 12 pages, 0 in the last 90 days, latest 2023-06-15
- conference or event: 7 pages, 0 in the last 90 days, latest undated
- comparison: 13 pages, 0 in the last 90 days, latest 2023-03-06
- Recent: 2026-09-29 blog: Best Help Desk Software (2026) — 11 Platforms Compared https://www.helpspot.com/best-help-desk-software
- Recent: 2026-09-17 blog: Helpspot 5 8 6 https://www.helpspot.com/blog/helpspot-5-8-6
- Recent: 2026-09-15 blog: Helpspot 5 8 5 https://www.helpspot.com/blog/helpspot-5-8-5
- Recent: 2026-09-02 blog: Helpspot 5 8 4 https://www.helpspot.com/blog/helpspot-5-8-4
- Recent: 2026-07-16 blog: Helpspot 5 8 3 https://www.helpspot.com/blog/helpspot-5-8-3
- Recent: 2026-07-15 blog: Helpspot 5 8 2 https://www.helpspot.com/blog/helpspot-5-8-2

## Record

- Method: https://gtm-ai-index.com/methodology/
- Raw judge labels and full responses: https://gtm-ai-index.com/data/
- License: CC BY 4.0. Cite as GTM AI Recommendation Index, October 2026 Edition, gtm-ai-index.com.