# HelpDocs: how AI models rank it, September 2026

GTM AI Recommendation Index, September 2026 Edition. Named in 5 judge labels across 1 categories by 4 of 12 models. Page: https://gtm-ai-index.com/vendors/helpdocs/

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| Knowledge base and self-service | 0% | 27 | 0% | 5 |

## What the models said for it

- "Match to use case (e.g., customer-facing: HelpDocs; devs: GitBook/BookStack)" (Grok 4.1 Fast, Knowledge base)
- "HelpDocs is recommended when you want something simple and low-maintenance" (Perplexity Sonar, Knowledge base)

## Record

- Method: https://gtm-ai-index.com/methodology/
- Raw judge labels and full responses: https://gtm-ai-index.com/data/
- License: CC BY 4.0. Cite as GTM AI Recommendation Index, September 2026 Edition, gtm-ai-index.com.