# HelpDesk by LiveChat: how AI models rank it, October 2026

GTM AI Recommendation Index, October 2026 Edition. Named in 7 judge labels across 1 categories by 6 of 14 models. Page: https://gtm-ai-index.com/vendors/helpdesk-by-livechat/

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| Customer support and helpdesk | 2% | 11 | 57% | 7 |

## What the models said for it

- "HelpDesk is a streamlined, browser-based multichannel ticketing platform that is easy to set up and use." (Llama 4 Maverick, Helpdesk)
- "Intuitive platform designed for small teams ... without breaking the bank" (MiniMax M2.5, Helpdesk)

## And against it

- "mixed but concerning reviews... new tickets do not send email to assigned agents" (Claude Haiku 4.5, Helpdesk)
- "Missing features, occasional bugs, slow loading, and complex setup." (GLM 4.7 FlashX, Helpdesk)
- "billing scams (e.g., charges after trial blocks without refunds)" (Grok 4.1 Fast, Helpdesk)
- "Performance can be slow at times; some users report integration friction with other tools." (GLM 4.7 FlashX, Helpdesk)

## Movement since September 2026

Floor: 11 points of share, measured on the calibration repeat. A larger change is movement; a smaller one is noise.

- Customer support and helpdesk: 0% to 2%, +2. Inside the floor by 9 points · rank 48 → 11 of 55.

## The company

LiveChat; https://www.livechat.com; founded 2002. From Wikidata, fetched 2026-09-14.

## In its own words

What HelpDesk by LiveChat's own pages state, read 2026-10-05. Stated by the vendor, not checked by the index.

- Positioning: AI-powered ticketing software that helps support teams handle messages from many channels in one place. (https://www.helpdesk.com/)
- For: support teams (https://www.helpdesk.com/)
- Price stated: HelpDesk offers tiered plans for different team sizes and support needs, plus custom Enterprise options. (https://www.helpdesk.com/)
- Starting price: 0 (https://www.helpdesk.com/)
- Free plan or trial: 14-day free trial (https://www.helpdesk.com/)
- Certifications: SOC 2, GDPR, PCI DSS (SAQ A), SOC 2 Type 2, HIPAA compliance, WCAG 2.1 AA, CCPA, Data Privacy Framework
- Customers named: Brastel Co., Ltd., Wembley Stadium, Hairlust, Valley Driving School

## What it publishes

Every page helpdesk.com exposes, read 2026-09-29: 638 addresses. By kind, pages and the last 90 days:

- blog: 257 pages, 0 in the last 90 days, latest undated
- case study: 4 pages, 0 in the last 90 days, latest undated
- webinar or virtual event: 1 pages, 0 in the last 90 days, latest undated
- report or ebook: 2 pages, 0 in the last 90 days, latest undated
- comparison: 84 pages, 0 in the last 90 days, latest undated
- glossary or explainer: 80 pages, 0 in the last 90 days, latest 2024-10-09
- news or press: 1 pages, 0 in the last 90 days, latest undated
- Recent: 2024-10-09 glossary or explainer: What is help desk https://www.helpdesk.com/what-is-help-desk

## Record

- Method: https://gtm-ai-index.com/methodology/
- Raw judge labels and full responses: https://gtm-ai-index.com/data/
- License: CC BY 4.0. Cite as GTM AI Recommendation Index, October 2026 Edition, gtm-ai-index.com.