# Help Scout Docs alternatives: what AI models name instead, October 2026

GTM AI Recommendation Index, October 2026 Edition. 209 of the 252 answers in the 1 category where Help Scout Docs holds a standing named it neither first nor as an alternative; these are the first choices those answers made. Page: https://gtm-ai-index.com/vendors/help-scout-docs/alternatives/

## Named instead, most often (every category and segment added)

- Notion: 32
- Confluence: 21
- Document360: 14
- Zendesk Guide: 14
- Helpjuice: 7
- Freshdesk: 5

## Knowledge base and self-service

**Small business**: 56 of 84 answers did not name Help Scout Docs (Help Scout Docs is #2 of 17 at 14%).

- Notion: first choice in 21 of those 56
- Zoho Desk: first choice in 5 of those 56
- ProProfs Knowledge Base: first choice in 3 of those 56
- Slab: first choice in 3 of those 56
- BookStack: first choice in 1 of those 56
- Guru: first choice in 1 of those 56
- HelpDocs: first choice in 1 of those 56
- Helply: first choice in 1 of those 56

**Mid-market**: 70 of 84 answers did not name Help Scout Docs (Help Scout Docs is #10 of 12 at 2%).

- Notion: first choice in 11 of those 70
- Document360: first choice in 10 of those 70
- Freshdesk: first choice in 5 of those 70
- Confluence: first choice in 4 of those 70
- Pylon: first choice in 3 of those 70
- BookStack: first choice in 2 of those 70
- Helpjuice: first choice in 2 of those 70
- HubSpot Service Hub: first choice in 2 of those 70

**Enterprise**: 83 of 84 answers did not name Help Scout Docs.

- Confluence: first choice in 17 of those 83
- Zendesk Guide: first choice in 14 of those 83
- Helpjuice: first choice in 5 of those 83
- SharePoint: first choice in 5 of those 83
- Document360: first choice in 4 of those 83
- KnowledgeOwl: first choice in 2 of those 83
- Bloomfire: first choice in 1 of those 83
- Copilot: first choice in 1 of those 83

Published under CC BY 4.0. The output is the models' output; nothing here is a recommendation by the index.