# Gorgias: how AI models rank it, October 2026

GTM AI Recommendation Index, October 2026 Edition. Named in 10 judge labels across 2 categories by 7 of 14 models. Page: https://gtm-ai-index.com/vendors/gorgias/

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| Customer support and helpdesk | 0% | 16 | 11% | 9 |
| In-app messaging and customer communications | 0% | 82 | 100% | 1 |

## What the models said for it

- "Safer alternatives to consider: Platforms like Intercom, Gorgias, or Kayako often get fewer complaints" (Grok 4.1 Fast, Helpdesk)
- "Best For: Shopify, BigCommerce, and Magento e-commerce merchants." (Gemini 3.5 Flash, Helpdesk)
- "If you sell physical products online: Go with Gorgias." (Qwen 3.7 Flash, Helpdesk)
- "You run an online store? Put Gorgias on the shortlist." (GPT-6 Luna, Helpdesk)

## And against it

- "Pricing is ticket-volume-based, which can be unpredictable for high-volume merchants" (GLM 4.7 FlashX, Helpdesk)
- "More e-comm oriented" (Grok 4.1 Fast, In-app messaging)

## Movement since September 2026

Floor: 11 points of share, measured on the calibration repeat. A larger change is movement; a smaller one is noise.

- Customer support and helpdesk: 0% to 0%, ±0. Inside the floor by 11 points · rank 12 → 16 of 55.
- In-app messaging and customer communications: 0% to 0%, ±0. New · not ranked in September 2026 · rank 82 of 105.

## In its own words

What Gorgias's own pages state, read 2026-09-28. Stated by the vendor, not checked by the index.

- Positioning: The Conversational AI platform for Ecommerce (https://gorgias.com/)
- For: Ecommerce brands (https://gorgias.com/)
- Price stated: 0 (https://gorgias.com/)
- Starting price: 10 (https://www.gorgias.com/pricing)
- Free plan or trial: Sign up free (https://gorgias.com/)
- Integrations claimed: 300 (https://gorgias.com/); 254 (https://www.gorgias.com/pricing); 100 (https://www.gorgias.com/product/sms) (pages disagree)
- Certifications: GDPR, CCPA
- Hosting: United States, European Union, Australia
- Customers named: Tommy John, Orthofeet, Suitshop, Osea Malibu, bareMinerals, Timbuk2, Psycho Bunny, Baby Gold

## What it publishes

Every page gorgias.com exposes, read 2026-09-29: 4040 addresses. By kind, pages and the last 90 days:

- blog: 430 pages, 4 in the last 90 days, latest 2026-09-15
- case study: 124 pages, 0 in the last 90 days, latest 2026-02-24
- webinar or virtual event: 16 pages, 0 in the last 90 days, latest undated
- conference or event: 151 pages, 0 in the last 90 days, latest undated
- report or ebook: 100 pages, 2 in the last 90 days, latest 2026-08-24
- comparison: 22 pages, 0 in the last 90 days, latest 2026-05-15
- template or tool: 10 pages, 0 in the last 90 days, latest 2026-05-11
- glossary or explainer: 6 pages, 0 in the last 90 days, latest 2026-05-08
- podcast or video: 1 pages, 0 in the last 90 days, latest undated
- Recent: 2026-09-15 blog: Inside the ai agent benchmark https://www.gorgias.com/blog/inside-the-ai-agent-benchmark
- Recent: 2026-08-31 blog: Ai copilot customer service https://www.gorgias.com/blog/ai-copilot-customer-service
- Recent: 2026-08-24 report or ebook: BFCM's fastest-growing question is also its best-converting one. https://www.gorgias.com/research/bfcms-fastest-growing-question-is-also-its-best-converting-one
- Recent: 2026-08-21 blog: We rebuilt chat https://www.gorgias.com/blog/we-rebuilt-chat
- Recent: 2026-08-11 report or ebook: Your team is sleeping on 53% of shopper questions. https://www.gorgias.com/research/your-team-is-sleeping-on-53-of-shoppers
- Recent: 2026-07-06 blog: Best ecommerce helpdesk https://www.gorgias.com/blog/best-ecommerce-helpdesk

## Record

- Method: https://gtm-ai-index.com/methodology/
- Raw judge labels and full responses: https://gtm-ai-index.com/data/
- License: CC BY 4.0. Cite as GTM AI Recommendation Index, October 2026 Edition, gtm-ai-index.com.