# Gorgias alternatives: what AI models name instead, September 2026

GTM AI Recommendation Index, September 2026 Edition. 389 of the 432 answers in the 2 categories where Gorgias holds a standing named it neither first nor as an alternative; these are the first choices those answers made. Page: https://gtm-ai-index.com/vendors/gorgias/alternatives/

## Named instead, most often (every category and segment added)

- Freshdesk: 49
- Zendesk: 47
- Tidio: 42
- Intercom: 35
- Zoho Desk: 30
- Help Scout: 22

## Customer support and helpdesk

**Small business**: 64 of 72 answers did not name Gorgias (Gorgias is #9 of 10 at 0%).

- Help Scout: first choice in 21 of those 64
- Freshdesk: first choice in 20 of those 64
- Zoho Desk: first choice in 17 of those 64
- Pylon: first choice in 2 of those 64
- TeamSupport: first choice in 2 of those 64
- Hiver: first choice in 1 of those 64
- HubSpot Service Hub: first choice in 1 of those 64
- Tidio: first choice in 1 of those 64

**Mid-market**: 61 of 72 answers did not name Gorgias (Gorgias is #9 of 14 at 0%).

- Freshdesk: first choice in 19 of those 61
- Zoho Desk: first choice in 10 of those 61
- Zendesk: first choice in 7 of those 61
- Pylon: first choice in 3 of those 61
- Help Scout: first choice in 1 of those 61
- Plain: first choice in 1 of those 61
- Supportbench: first choice in 1 of those 61
- TeamSupport: first choice in 1 of those 61

**Enterprise**: 71 of 72 answers did not name Gorgias.

- Zendesk: first choice in 36 of those 71
- Salesforce Service Cloud: first choice in 8 of those 71
- Freshdesk: first choice in 5 of those 71
- ServiceNow: first choice in 2 of those 71
- TeamSupport: first choice in 2 of those 71
- HaloITSM: first choice in 1 of those 71
- HappyFox: first choice in 1 of those 71
- HelpDesk by LiveChat: first choice in 1 of those 71

## Chatbots and conversational AI for support

**Small business**: 61 of 72 answers did not name Gorgias (Gorgias is #5 of 11 at 2%).

- Tidio: first choice in 31 of those 61
- Intercom: first choice in 9 of those 61
- Crisp: first choice in 4 of those 61
- Freshdesk: first choice in 4 of those 61
- Chatbase: first choice in 2 of those 61
- Freshchat: first choice in 2 of those 61
- Helply: first choice in 2 of those 61
- HubSpot Chatbot Builder: first choice in 2 of those 61

**Mid-market**: 64 of 72 answers did not name Gorgias (Gorgias is #6 of 10 at 0%).

- Intercom: first choice in 16 of those 64
- Tidio: first choice in 10 of those 64
- Zoho Desk: first choice in 3 of those 64
- Pylon: first choice in 2 of those 64
- TeamSupport: first choice in 2 of those 64
- Chatsy: first choice in 1 of those 64
- Decagon: first choice in 1 of those 64
- Freshdesk: first choice in 1 of those 64

**Enterprise**: 68 of 72 answers did not name Gorgias.

- Intercom: first choice in 10 of those 68
- Kore.ai: first choice in 6 of those 68
- Ada: first choice in 4 of those 68
- Zendesk: first choice in 4 of those 68
- Zendesk AI: first choice in 4 of those 68
- TeamSupport: first choice in 3 of those 68
- Cognigy: first choice in 2 of those 68
- Fini: first choice in 2 of those 68

Published under CC BY 4.0. The output is the models' output; nothing here is a recommendation by the index.